At the Amadeus Altitude25 conference held in Lisbon earlier this week, Air France-KLM announced its decision to adopt Amadeus’ Nevio technology. This move aligns with similar decisions by other airlines such as Finnair, Saudia, and British Airways.
Described as a “landmark” agreement, the collaboration between Air France-KLM and Amadeus marks the airline group’s transition into what both parties term “a new era.” The adoption of Nevio will enable Air France-KLM to shift from its current legacy booking system to a more advanced and adaptable platform. Angus Clarke, Executive Vice President and Chief Commercial Officer at Air France-KLM Group, emphasized the need for modernization: “I constantly sit in meetings where you hear that we’ve got this 20-year-old system that we operate, that needs to close down and move to new architecture.”
The financial commitment for Air France-KLM is substantial, with the investment expected to exceed €100 million ($105 million) once fully implemented. Clarke highlighted future digital advancements as part of this investment. He noted that offerings like priority boarding could be sold moments before departure: “So you know in the future we can sell things like priority boarding as you’re walking to the gate.”
Amadeus Nevio serves as an offer-order solution aimed at simplifying existing processes. According to Clarke, it offers significant cost benefits on the order side while allowing airlines to increase revenue through tailored offers.
The migration process is projected to take nearly six years due to its early developmental stage. Meg O’Keefe, Senior Vice President of Airline Product Management at Amadeus, illustrated how Nevio could enhance customer experiences using an example of a trip between Nice and Brisbane. She explained how Nevio constructs personalized proposals based on passenger profiles: “It will give back the optimal trip proposal…including your partner airlines.”
Nevio’s capabilities extend beyond ticket sales; it can propose additional services like visas at optimal prices. O’Keefe stated: “In this way, we’re allowing airlines to differentiate, compete and optimize by selling more of the best, most profitable offers.”
