FedEx and ServiceNow announced on May 6 an expanded strategic collaboration to integrate FedEx Dataworks logistics intelligence into ServiceNow’s Source-to-Pay workflows, aiming to improve supply chain visibility and exception management for customers.
The partnership is designed to address the growing complexity and fragmentation in global supply chains by embedding near real-time logistics data directly into procurement processes. This integration seeks to help businesses respond more effectively to disruptions, streamline supplier management, and enhance customer experiences.
Bill McDermott, chairman and CEO of ServiceNow, said, “As the pace of change accelerates, supply chain transformation is the only way forward. That’s why I’m proud to partner with FedEx, home to the world’s richest datasets on the movement of goods, people, and commerce — combining ServiceNow’s agentic workflows with FedEx intelligence to power resilient value chains that never stop running.”
Raj Subramaniam, president and chief executive officer of FedEx Corporation, said: “The physical scale and reach of the FedEx global network generates more than 2 petabytes of data daily. The expanded collaboration with ServiceNow and FedEx Dataworks combines and leverages the power of this network DNA with ServiceNow’s AI-driven capabilities. By bringing our strengths together, we are improving customer workflows and making supply chains smarter for everyone.”
The new intelligent Source-to-Pay solution suite will offer three main features: Supplier Insights based on informed network data; automated Supplier Visibility assessments during onboarding; and Success Indicators providing actionable insights powered by anonymized industry benchmarks from both companies’ platforms. These tools aim to reduce uncertainty in supplier lifecycle management while allowing procurement teams early visibility into potential issues before they occur.
FedEx employs hundreds of thousands of team members who handle approximately 17 million daily deliveries across more than 220 countries and territories as part of its focus on global logistics innovation according to the official website. Frederick W. Smith founded FedEx in a move that contributed significantly to its development; among other milestones was introducing drop boxes for packages in 1975 according to the official website.
Both companies indicated plans for further innovation in intelligent supply chain management as part of their ongoing collaboration.
