More than three dozen families participated in a behind-the-scenes tour of O’Hare International Airport on March 11, according to the Chicago Department of Aviation (CDA). The event, called “Family Night,” was organized by CDA in partnership with American Airlines, the Transportation Security Administration (TSA), and Lurie Children’s Hospital.
The initiative aims to help families feel more comfortable navigating airports by providing information about amenities and security procedures before they travel. This is especially relevant as spring break approaches and many families prepare for trips.
“Navigating a busy airport with young children can be a challenge for even the most seasoned of travelers. Our Family Night initiative can help ease any concerns passengers may have while offering inside tips and information to make the journey a little more carefree,” said CDA Commissioner Michael McMurray. “Chicago’s airports are equipped with amenities and services to meet travelers’ needs, including several designed specifically for families. And with Spring Break upon us, this is the perfect opportunity for families to familiarize themselves with those offerings ahead of their trip.”
American Airlines supported the event by donating an aircraft for tours. The airline was recognized as #1 for family travel by AirAdvisor due to its policies such as family seating, kid-friendly meals, free stroller check-in, in-flight entertainment, and pre-boarding options. “As spring break quickly approaches, we are proud to join our partners at CDA to give families more confidence to travel — because knowing what to expect makes a real difference for customers,” said American Airlines Vice President of ORD Operations Ben Humphrey. “As the #1 airline for family travel, this event is part of our commitment to our customers. Family Night helps parents and kids get acclimated to the airport experience so they feel prepared, supported and ready for their trip — and when they return, our Chicago team stands ready to care for them.”
During the evening, TSA staff provided an orientation session addressing common parent concerns such as screening bottles or breast milk and using strollers through security checkpoints. Families toured Terminals 2 and 3 where guides pointed out facilities like lactation rooms and vending machines stocked with essentials such as diapers. Representatives from Lurie Children’s Hospital demonstrated how to install car seats on airplanes.
The group also visited Terminal 2’s Family Lounge where Travelers Aid Chicago Director John Ishu described available emergency supplies like extra clothing or formula. CDA ADA Compliance Officer Xochitl Rodriguez discussed accessible amenities including family restrooms and programs supporting hidden disabilities.
According to the official website, the Chicago Department of Aviation funds its operations without local or state taxes. The department oversees O’Hare and Midway International Airports which drive significant economic activity in the region according to its official website. The CDA advances Chicago’s economy through responsible management of these airports according to its official website. Michael J. McMurray served as commissioner of the department according to its official website. The agency operates primarily in Chicago managing key airports that support regional growth according to its official website.
Previously, two Family Nights were held at Midway International Airport last year in partnership with Southwest and Frontier Airlines. Discussions are underway between department staff and airline partners about hosting another Family Night later this year.
The CDA has also collaborated with American Airlines recently on events marking milestones such as celebrating 70 years of passenger service at O’Hare International Airport according to its official website.
