STARLUX Airlines has entered into a partnership with Viasat to provide high-performance in-flight connectivity (IFC) across its entire fleet. This collaboration was announced in early February, and it aims to equip all 48 of STARLUX’s current and incoming aircraft, including models such as the Airbus A321neo, A330-900, A350-900, and A350-1000, with Viasat’s “high-speed, reliable in-flight WiFi.”
Viasat stated that STARLUX will either install or transition to its advanced connectivity system based on the ViaSat-3 “compatible and multi-orbit ready high-performance GM-40 terminal solution.” Initially, Viasat-enabled aircraft will operate routes connecting major Asian hubs including Indonesia, Japan, Malaysia, the Philippines, Singapore, Taiwan, Thailand, Vietnam as well as Macau and Hong Kong.
Don Buchman from Viasat highlighted their shared commitment to innovation with STARLUX: “Through this expanded relationship,” he said, “we look forward to not only providing high-quality connectivity but a comprehensive solution with the capability and flexibility to empower STARLUX to create an advanced, refined connected experience that suits its ambitions and goals.”
For passengers traveling on STARLUX Airlines flights in first class, business class, or premium economy class complimentary unlimited WiFi services will be available. Economy class passengers can enjoy free texting through platforms like WhatsApp and Facebook Messenger. However, the airline cautioned about potential instability due to ongoing upgrades of its Galactic WiFi service.
To address these issues during updates starting November 30th of last year (2024), STARLUX has temporarily suspended sales of WiFi data plans both online and onboard. The airline is working closely with technical teams for equipment upgrades during this period which may cause unstable connections.
Data from Cirium’s Diio Mi airline planning system revealed that most of STARLUX’s flights departing Taiwan head towards other Asian destinations. Meanwhile 20 weekly flights connect Taiwan with Los Angeles International Airport (ten times per week), San Francisco International Airport (daily), and Seattle-Tacoma International Airport (three times weekly).
