According to Department of Transportation (DOT) data, American Airlines has been reported to lose more luggage than any other carrier. Despite this, the airline has not indicated plans to invest in improved technology for tracking bags.
Twitter user Jeff (@jyergs) highlighted this issue on July 1, 2024, stating: "According to DOT data, American Airlines loses more bags than any other carrier. Yet they’re not ready to invest in better technology to track bags."
Further complaints about American Airlines were voiced by PeggyO (@MikeGScarn), who tweeted: "Disaster @PHLAirport .. cancelled flights.. delays.. lost and unclaimed luggage. People have been waiting for over 12 hrs."