Quantcast

Consider alternatives before accepting free hotel offers from airlines

Airport Workers Save the Day After Woman Loses Diamond from Her Engagement Ring in Baggage Carousel
I never talk to strangers on the plane. After my dad died, a passenger helped me talk about my grief.
American Airlines reveals new summer route: Miami → Rome
Budget UK airline launches huge sale with £29 flights to 475 holiday hotspots – but you’ll have to be quick
Delta Passengers Can Book a ‘Last Mile’ Private Jet Charter to Europe This Summer
Honeywell Runway Safety Technology Selected by Southwest Airlines for Fleetwide Installation
Southwest Airlines Adds Cockpit Alerts to Boost Runway Safety
This Airline Is Going to Start Handing Out $675 Fines to 'Unruly' Passengers: 'It Is Unacceptable'
Summer of savings? New analysis shows airfare has dropped significantly - The Points Guy
Travelers are taking extreme measures and using hacks to avoid airline baggage fees
Pigeons Cause Chaos on Delta Flight
United Airlines’ Uniforms Get A Facelift—And A Political Filter
United Continues to Face Catering Chaos at San Francisco
Passenger Stows Away on Delta Flight from New York to Paris
Wizz Air becomes first airline to operate P&W-powered Airbus A321XLR jet
Hawaiian Airlines’ new ‘no show’ policy may make travel more expensive
BLIMP-SE OF THE FUTURE Luxury zeppelins of the future from ‘flying bum’ world’s largest aircraft to Google billionaire’s ‘impossible’ airship
Swiss Startup SmartFlyer Develops Hybrid-Electric Trainer
San Francisco-based entrepreneur takes a trip on India's worst-rated airline, his reaction will surprise you
First-Time Flyer at 81: A Grandmother's Memorable Journey
Ryanair forecasts fare rebound as consumers recover from interest-rate hit
Alaska Airlines' “Aviation Day” inspires future aviators
Global Airlines Launches Inaugural Flight, Aiming to Revive 'Golden Age of Travel'
Winning routes: American Airlines adds more than 22,000 seats for football fans following release of 2025–2026 pro schedule
Boeing scores Middle East plane deal during Trump visit
Air travel will be ‘worse’ this summer, lawmakers warn — as FAA gives infuriating update on system fixes, staffing issues
Qatar Airways places record $96 billion Boeing order amid Trump visit
United Airlines CEO Reassures Passengers About Newark Airport Safety
American Testing Tech to Help Passengers Make Connecting Flights
British Airways to use AI in efforts to improve operations
Consider alternatives before accepting free hotel offers from airlines
Research
Webp txr36ytg6uuvd13i8xrjnuempd4m
Gary Leff Chief Financial Officer | View from the Wing

When your flight is canceled and you’re stranded overnight, the airline might offer a hotel room. This often depends on whether the delay is deemed their fault—such as mechanical issues or unavailable crew—or beyond their control, like weather or air traffic problems.

Receiving a room can involve long waits, reducing sleep time. Even airlines that provide rooms through their apps may lack availability at discounted rates. The quality of these rooms can also be questionable.

An American Airlines passenger reported being stuck overnight in Dallas due to a delay and was given a voucher for Motel 8. They described finding roaches on the ceiling and stained sheets with hair on the bed in two different rooms.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

"@AmericanAir i was mistreated last week on your flight from Atlanta to Dallas and then from Dallas to Phoenix. Here are the videos of my room disgusting hair and stains on the bed in two different rooms," tweeted Bald William Dent (@bougiegentleman) on July 5, 2024.

Another passenger thought they missed out when others were given rooms at Wyndham but found similar issues there too.

"For your review. This is how much you value your customer experience when providing hotel accommodations," tweeted Nellz (@Nursenellz) on December 19, 2023.

"The elevators were non-functional so we had to use the stairs. The hallway stunk and as you can see there was a big open hole in the ceiling tile," Nellz added.

Jared Brown (@jaredb6061) shared his experience: "Hey @AmericanAir you delay my flight 2 hours, lie about the reason, make me miss my connection, put me in a dump of a hotel with worms and broken locks, and expect me to be ok with it? I’ll await your reply."

The Biden administration has pressured airlines to cover hotels and meals during delays caused by them but did not address hotel quality or meal coverage amounts. One passenger received only $12 for airport food from American Airlines.

This issue extends beyond U.S. airlines; Air Canada once sent strangers to share a room, while Hainan Airlines in China housed passengers in an S&M-themed hotel.

Passengers are advised to consider alternative arrangements if possible:

1. **Credit Card Coverage**: Use credit cards offering trip delay coverage to book your own accommodation.

2. **Distressed Passenger Rate**: Ask at baggage offices for special rates if credit card coverage isn't available.

3. **Use Points**: Redeem points for better-quality accommodations quickly than relying on airline provisions.

While airlines may offer free rooms during controllable delays, these options often come with significant drawbacks regarding comfort and convenience.

Organizations Included in this History
More News

The Emirates Group recently held an exhibition titled "Tomorrow Takes Flight," showcasing its sustainability initiatives in aviation.

Jul 4, 2025

The International Air Transport Association (IATA) has expressed concerns over the Global Solidarity Levy Task Force's (GSLTF) proposal to impose a premium flyer levy, citing potential negative impacts on the airline industry and broader economic...

Jul 4, 2025

American Airlines, known for its extensive network of hub airports, once operated a significant hub at St. Louis Lambert Airport (STL) in Missouri.

Jul 4, 2025

Qantas Airways has reported a cyber attack targeting one of its contact centers, leading to a potential data breach affecting up to six million customers.

Jul 4, 2025

The Transportation Security Administration (TSA) is experiencing a significant increase in airline travel.

Jul 4, 2025

Brazilian aircraft manufacturer Embraer has reported continued interest in its E2 jet family, following a successful presentation at the Paris Air Show.

Jul 4, 2025