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Airline policies push sick passengers into flying

Airline policies push sick passengers into flying
Research
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Gary Leff Chief Financial Officer | View from the Wing

People flying while sick and spreading viruses is a significant concern in air travel. A passenger recounted an experience on United Airlines where they contracted a viral infection from a fellow traveler with visibly bright eyes. Another incident involved a Southwest Airlines flight from Baltimore to Las Vegas, where a woman hesitated to board because the man ahead of her was coughing heavily. Despite his efforts to cover his mouth and turn away, she expressed her reluctance but eventually boarded.

The broader issue lies in airline policies and cultural expectations that compel people to fly even when unwell. The financial burden of changing travel plans and the societal pressure to "tough it out" contribute significantly. For instance, American Airlines employees accumulate disciplinary points for missing work due to illness, despite having sick days in their contracts.

A tweet from Gary Leff dated March 6, 2016, highlighted the need for airlines to sell facemasks onboard: "Airlines need to sell facemasks inflight. Guy next to me hasn't stopped coughing all flight. I'd gladly buy him one. Or two."

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These policies and practices not only affect passengers but also pose risks during pandemics like COVID-19. Some employers propose paying more for sick days than regular workdays to encourage taking time off when ill, thus reducing workplace transmission.

For airlines, eliminating change fees could help; however, basic economy tickets often do not offer this flexibility. This forces passengers who fall ill before their flights into difficult financial decisions that may lead them to travel while sick.

Enhanced screening measures for illness among both workers and passengers could provide safer environments on planes and at airports. Pandemic-era cleaning protocols should continue post-pandemic as they are effective against various viruses.

Before the pandemic, the CDC recommended avoiding travel if one had a fever over 100 degrees along with other symptoms but did not consider fever alone sufficient reason to cancel trips. This guideline needs revision as nearly half of people indicated they would still fly with flu symptoms.

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