A passenger on American Airlines flight 2213 from Los Cabos, Mexico to Dallas – Fort Worth reported that upon arrival, they were allowed to enter the terminal without undergoing the expected immigration and customs checks.
The flight AA2213 departed on time and arrived without incident. According to one passenger, "We exit the plane and walk straight out into D Terminal. I turned to my son and said this isn’t right but most of [first class] had continued onto their connections. We stick around because I knew this was wrong."
An American Airlines spokesperson stated, "On July 6, fewer than a quarter of the customers aboard American Airlines flight 2213 from San Jose del Cabo (SJD) to Dallas Fort Worth (DFW) inadvertently entered the terminal without clearing customs after arrival. These customers were quickly identified and cleared by U.S. Customs and Border Protection. We apologize to these customers for the inconvenience."