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A recent incident involving Hertz has raised concerns about the company's billing practices. A customer who redeemed Hertz points for a free rental was charged $400 on his employer’s corporate card.
The customer booked a week-long rental using Hertz points, which were deducted from his account. He provided his personal credit card during the booking process and picked out a car from the Hertz Presidents Circle lane, presenting his ID and credit card at the gate. Upon returning the vehicle, he received an email receipt showing that the rental had been billed to his corporate card.
Despite having a copy of his original reservation with his personal card attached, he noticed that a different reservation number had been created, resulting in daily rates instead of free rental day awards. When he contacted Hertz customer service, they stated that since the rental had already been completed and charged, there was nothing they could do.
