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Air India criticized over failure to book hotel rooms for Hyderabad flight crew

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Air India criticized over failure to book hotel rooms for Hyderabad flight crew
Policy
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Sumit Singh Editorial Lead | Simple Flying

Air India admits to a recent lapse in booking crew accommodation in Hyderabad. Crew members had to reportedly wait for hours and settle for sub-par rooms at a training facility. Air India has said that it will look into the matter and take appropriate action.

While airlines often receive complaints from passengers about treatment during delays, diversions, or cancellations, Air India is currently facing criticism for not finding suitable accommodation for its flight crew. The incident occurred in Hyderabad, where crew members reported being given sub-par accommodation.

Air India’s cabin crew had to wait for hours before being provided with accommodation after their flight landed in Hyderabad. According to reports, the incident took place on Wednesday night when the airline apparently failed to book hotel rooms for the crew members. India Today states that when Air India’s flight crew arrived at the hotel they were supposed to stay at, they were surprised to find out that no bookings had been made for them. This is against norms as flight crew accommodation is typically booked in advance at layover destinations.

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After waiting for hours to find a place to stay, the crew members were eventually taken to Air India’s flying training facility in the city, where the rooms did not meet standard hotel room expectations.

Air India admitted there was a lapse in arrangement, with a spokesperson stating: “At Air India, the well-being of our staff is important to us and we offer comfortable stays in globally known hotels for their layovers. This is a lapse and we will take appropriate action.”

Different airlines have their own methods of managing crew accommodation; however, it remains the responsibility of carriers to book decent hotels for their flight crews outside their base locations. Typically, hotels are paid for by airlines without involving crew members in researching or booking accommodations.

Hotels benefit from steady business through tie-ups with carriers offering "crew rates." Those interested can read more about flight crew accommodation policies on Simple Flying.

In other news related to Air India, the airline has embarked on a transformation journey involving changes to its fleet, network, and operations. It recently welcomed its first narrowbody aircraft (an Airbus A320neo) featuring new livery unveiled last year. The carrier has expanded its domestic and international network significantly over the past year by adding new services and reinstating previously suspended routes.

The European network has also seen expansion with several resumed routes. Soon, Air India's newly acquired Airbus A350 aircraft will operate between Delhi and London. Additionally, preparations are underway for an eventual merger with Vistara under Tata Group ownership.

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