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A Marriott Ambassador member, who spends over 100 nights and $23,000 annually with the hotel chain, reported an unsettling incident upon returning to their room. The guest found a housekeeping cart in front of their door and the housekeeper inside the bathroom. When asked to wait outside until she was done, the guest insisted on entering to store food in the refrigerator.
The guest recounted, "I bypassed her to see some random man charging his phone on my charger." The incident was promptly reported to the front desk, leading to a meeting with the hotel's manager. As compensation, they offered 30,000 Marriott points and an upgrade for the following day.
Reflecting on past experiences, the guest mentioned a previous stay at a Ritz-Carlton where they encountered an unmade bed and a used condom. They clarified that while this situation did not appear as severe, it still involved unauthorized access to their room by someone who did not work for the hotel.
