Luxurious seating compensates for poor service on TransPennine Express

Despite their age and typically being used for slower services, these 185 Desiro trains featured impressive interiors updated in 2017. The first-class compartment included 15 seats in a 2+1 layout with solo seats and two-top and four-top arrangements around tables. The seats were upholstered in grey leather with blue and white headrests, while tables had wood veneer finishes.

The solo airline-style seat provided ample legroom and comfort with firm cushioning suitable even for taller passengers. Each seat included power ports and some recline but had small tray tables inadequate for larger devices like laptops. Adjustable window blinds added to passenger comfort.

Relocating to a two-seat table area highlighted thoughtful design elements such as broad tables suitable for work or dining and modernist side lighting built into the table itself. The dark materials complemented the overall aesthetic reminiscent of VIP transport rather than regional rail travel.

The compartment featured glass doors, overhead luggage racks, floor-mounted storage space by doors for large suitcases, live information displays announcing stations, and accessible toilet access through standard class seating areas.

However, positive aspects ended there as other experiences were less favorable. A cleaning staff member played loud news from his phone upon boarding but complied when asked to turn it off. No meal service was offered during the entire 2.5-hour journey without explanation despite being advertised.

Further issues included delays at several stations resulting in slower-than-expected travel times and an urgent announcement requiring all passengers to move forward as rear coaches were detached at York station.

Despite these inconveniences, luxurious seating with well-thought-out design elements contributed to an overall relaxed experience. While paying full fare might alter perceptions slightly compared to just an upgrade fee paid via Seatfrog’s app—a significant takeaway remains: TransPennine Express’ impressive first-class product raises questions about whether other companies should prioritize interior quality over extensive onboard services.

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Featured image credited to Fintan Horan-Stear