Delta faces major disruptions with flight cancellations and delays

JonNYC tweeted about the outage: "..functions, we are unable to continue to work through open trips, plan flights, delay flights, etc. – TCC is engaged; more to follow as information is known – Travelport acknowledges an issue and is working to learn more – Bridge ongoing – If this is an extended outage .."

Delta communicated to employees that it would take until the weekend to recover operations but maintained a more optimistic public stance. They attributed the issues to an IT outage involving CrowdStrike that affected other airlines as well.

Kyle Potter highlighted Delta's communication issues: "After 15+ hour waits, Delta has stopped estimating how long it takes to get an agent via chat. They will, however, repeatedly remind you that a 'vendor technology issue that has impacted several airlines.' Nevermind that no other airline has canceled 1/10 the flights as Delta."

Passengers reported difficulties in receiving hotel and meal vouchers despite Delta's assurances. Seymour Aes tweeted about conditions at Minneapolis-Saint Paul International Airport: "People are sleeping on floors as gate agents are empty and unwilling to provide food or hotel vouchers to those affected."

Delta Air Lines markets itself as a premium airline with higher reliability than competitors but has historically struggled with recovery during operational meltdowns.