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Passenger reports dog occupying leg space during long-haul flight from South Africa
Research
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Gary Leff Chief Financial Officer | View from the Wing

A passenger on a flight from South Africa reported that an emotional support dog occupied his leg space for the entire journey, leading him to consume numerous alcoholic beverages. The incident was shared by his son on social media: “My dad is on a long flight back from South Africa and mentioned he’s had about 40 screwdrivers. When I asked why, he sent me this,” adding, “the 40 drinks deep and 20 hours is an exaggeration btw. I think the actual flight is 16 to 18 hours.”

The son posted the account on Reddit under the username benjaminrogers91 in the mildlyinfuriating subreddit.

Airlines allow passengers to bring service animals without extra charges, provided they complete necessary paperwork attesting to the animal's status. Although emotional support animals are no longer officially permitted on planes, enforcement largely relies on an honor system.

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“Service Dog” in my leg space the entire flight. Should I complain? byu/noteverythingnotyet in unitedairlines

Another user tweeted their frustration with Delta Airlines regarding service dogs: "Hey @Delta this isn’t supposed to happen two #ServiceDogs in the same row that don’t know each other?!? Why you put us at risk of a missed medical episode & I just had two fusions! Flight1682 to Houston."

While airlines must provide wheelchairs for those who need them or wish to board early, additional space requirements often come at the expense of fellow passengers. In economy class, where space is already limited, this can be particularly burdensome.

Possible solutions include having passengers pay for any additional space their pets require or airlines providing extra seats free of charge. This approach aligns more closely with legal standards elsewhere but raises fairness issues when it involves emotional support animals claimed as service animals through paperwork.

The distinction between genuine service animals and those claimed as such by passengers remains contentious. Regardless of whether a passenger has a qualifying need, encroaching on another passenger's space remains problematic.

Organizations Included in this History
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