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American Airlines' recent changes to its standby policies have sparked significant frustration among frequent flyers. The airline's focus on cost-cutting measures appears to be causing inconvenience for many customers, with several reporting being stranded at airports due to the new rules.
Under the revised policy, passengers can no longer rush to the gate for an earlier flight even if seats are available. Instead, only those with Platinum Pro status or higher in the AAdvantage program can easily access standby options. Others must use the website or mobile app and complete their request at least 45 minutes before departure.
The restrictions extend further: passengers with checked bags cannot opt for standby unless they hold elite status in the AAdvantage program. Moreover, adding a bag through the app—even without checking in—removes the ability to same-day standby for another flight. This change has not been clearly communicated to customers, leading to confusion and dissatisfaction.
