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Frontier Airlines passenger throws computer at staff after missing flight

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Frontier Airlines passenger throws computer at staff after missing flight
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Gary Leff Chief Financial Officer | View from the Wing

A Frontier Airlines passenger, enraged after missing her flight at Chicago O’Hare, threw a computer at airline staff. The woman, quickly labeled a ‘Karen’ online, became violent by jumping over the luggage scale at the check-in counter to confront employees.

She began throwing punches at one employee before another staff member intervened, positioning himself between her and the rest of the employees.

One Frontier employee appeared to pick up a blue bin—typically used for items scanned through security—with the intent to throw it at the woman but was restrained by two coworkers.

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As the intervening employee turned away, the woman grabbed a computer from behind the counter and hurled it at him. She then slammed the monitor onto the desk before stepping back in front of the check-in counter.

According to a witness, police “took their time getting there” so the passenger fled but staff had her ID and there is surveillance footage ensuring consequences for this incident.

“It’s not hard to understand a passenger’s frustration with air travel. It’s not hard to imagine a less than sympathetic reception by airline staff in the face of these travails. Yet it’s hard to fathom this as the response or the belief that it will end well.”

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