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Sunday morning's United flight 1116 from Washington Dulles to San Francisco was canceled after passengers waited for approximately 17 hours. The cancellation resulted from a series of issues, including weather delays, mechanical problems, an aircraft swap, and crew members exceeding their maximum duty hours.
Passengers boarded the Boeing 787 twice and even pushed back from the gate before the flight was ultimately canceled. Despite the inconvenience, United Airlines communicated consistently with its customers throughout the ordeal.
One passenger shared a stream of texts from the airline that provided updates on delays, meal vouchers on two occasions during the delay, and compensation when the flight was finally canceled. "That $175 – while not generous or reasonably compensatory for the inconvenience – was given without any request," said one customer. "Customers can always complain and might get more."
