Quantcast

American Airlines lifts ban on lesbian passenger after disputed misconduct claim

Qantas launches mammoth Asia flight sale including Bali and Japan
New Update from Air Canada, WestJet, American Airlines, Delta, United, Southwest, Alaska, JetBlue Airways, and Sunwing: Airline Capacity Between Canada and US Slashed as Bookings Plummet Seventy Per Cent
Delta Cuts Two Domestic Routes
United Airlines Technicians Reject ‘Dead on Arrival’ Contract Proposal, Teamsters Say
The State of the Asia Pacific Airline Industry
Spirit Airlines to add Detroit nonstop flight out of Bradley International Airport
Major airline to launch new direct flights from Scotland to North America
Ryanair launches new ‘prime’ membership which saves passengers more than £400 a year
Judge Orders Boeing to Trial on 737 MAX Case
Qantas’ free international Wi-Fi to switch on from next week
The real reason Southwest is charging for bags now
Air France-KLM in ongoing talks with Air Europa on potential stake, CEO says
Frontier Savagely Shades Southwest After They Eliminated Longstanding Free Bag Policy, Sparking Backlash
Frontier Wants You to 'Divorce Your Old Airline' After Southwest Changes
Delta named one of Fast Company's Most Innovative Companies for sustainability initiatives
Passengers escape fiery American Airlines jet in Denver
Delta, American Dive On Slashed Outlooks; But Two Airlines Rally
Competitors are circling Southwest after the airline announced it's going to start charging for checked bags
Exclusive: Dominican Low-Cost Carrier Arajet Wants to Disrupt NYC Market
Boeing deliveries rise 63% in February from a year earlier
Transportation Secretary Duffy Lays Out 10 Ways the FAA Is Working to Upgrade Air Traffic Control and Make Flying Safer
EasyJet pilot Paul Elsworth suspended after flying too close to mountain
Delta Air Lines bets on ‘blended-wing’ flight to reduce emissions
Europe's airlines pivot to bite size M&A deals to limit cost, regulatory burden
Dave Emerson named new CEO of Virgin Australia, replacing Jayne Hrdlicka
Ryanair DELAYS controversial new boarding pass rule to avoid summer chaos
FAA Orders Inspection, Replacement of 737NG Engine Parts
Spirit Adds New Airport, Three Routes
Delta crash passengers should take the $30,000 payment, their lawyers say. Here’s why.
Budget airline launches new cheap flights to one of the UK’s top winter sun destinations
American Airlines lifts ban on lesbian passenger after disputed misconduct claim
Research
Webp uefmsw7k0lt5f20uxuve40u9xjr0
Airbus A380 | Airbus

An American Airlines passenger was prevented from flying from Albuquerque to New Orleans in June after being added to the airline’s banned customer list for past behavior. The passenger, who identifies as a lesbian, disputes the airline's claim that she had drunken sex with a man on a previous flight.

Erin Wright shared her experience on social media, stating, "Thanks for being the worst @American Airlines." She recounted that she was unable to check in for her flight to attend her sister’s bachelorette party and was advised to contact customer relations via email. Consequently, she purchased a walk-up ticket on another airline for $1,000 and lost the original $400 spent on her American Airlines ticket.

Wright said that after 12 days, American Airlines' corporate security team revealed the reason for the ban and subsequently lifted it. Her $400 ticket was refunded. Despite the inconvenience and additional cost of $1,000 for an alternative ticket, Wright noted that her TikTok video about the incident generated enough revenue after amassing 2.5 million views.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

In another update shared by Wright on TikTok, she reiterated her dissatisfaction with American Airlines. The airline has not publicly commented on this specific case. However, they confirmed that since travel was refused, the ticket had been refunded.

The broader issue highlighted by this incident is how airlines handle investigations into passenger behavior and decisions regarding bans. Clear communication with customers about such decisions is crucial.

During the pandemic, incidents involving passengers increased despite lower travel volumes due to mask mandates and alcohol restrictions in coach class. Although conditions have largely returned to normal post-pandemic, there are still more incidents per capita than before.

Airlines like Delta proposed extending bans across all airlines without judicial review if one airline decided to ban a passenger—a move criticized as unfair given each airline's differing standards for banning customers.

Several cases illustrate potential issues with such policies:

- Spirit Airlines mistakenly banned passengers over a mask incident.

- JetBlue called police on a passenger who objected to a flight attendant wearing certain pins.

- An American Airlines passenger faced a ban due to an agent’s rebooking error.

- United Airlines altered its rules so frequent complainers could be banned.

While these instances were eventually resolved or reversed individually, implementing Delta's plan could have exacerbated such situations unfairly.

Organizations Included in this History
More News

IndiGo has launched a new service from Mumbai to Seychelles, marking the first Indian carrier to operate this route in two decades.

Apr 1, 2025

Delta Air Lines has made changes to its flight operations between Detroit and Los Angeles, removing the Airbus A350-900 from the route's schedule.

Apr 1, 2025

Allegiant Air has announced the appointment of Victor Cipolla as manager of Inflight Training Operations.

Mar 31, 2025

Ethiopian Airlines has announced the official launch of a global cabin crew training program by Ethiopian Aviation University.

Mar 31, 2025

Atlas Air has announced that certified flight instructors from the Atlas Cadet Academy have commenced hands-on professional development at the Atlas Training Center.

Mar 31, 2025

Hector Nazario, the husband of Kenia Nazario, who is employed at Flying Food Group (FFG), expressed concerns about the union Unite Here.

Mar 31, 2025