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A Budget Rent a Car customer had their Chrysler Pacifica confiscated by police, who claimed it was unregistered and had fake plates. The family was left on the side of the road for hours.
Budget did not have a replacement vehicle available at Newark airport or nearby locations, forcing the family to find another car to attend their daughter's college graduation. This incurred significant additional costs.
The original rental was a one-way trip with a return in Canada. Unable to replicate this arrangement with another agency, they had to drive back to the United States, incurring $2,913 in extra expenses.
