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Las Vegas hotels face criticism over lengthy check-in times

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Las Vegas hotels face criticism over lengthy check-in times
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Long check-in lines have become a common occurrence in Las Vegas, particularly at Caesars hotel properties such as Caesars Palace and Planet Hollywood. This issue has reportedly intensified over the past few years due to insufficient staffing.

Jen G., a frequent commentator on Las Vegas hospitality issues, highlighted this problem on social media: "Hotel check-in wait times are out of control in Las Vegas, especially at Caesars-owned resorts like Horseshoe, Paris, Planet Hollywood and others." Her comments reflect a broader dissatisfaction among guests who often face extended waits to access their rooms.

This issue is not new. Last year, several guests reported hours-long waits to check in at Caesars Palace Las Vegas. One guest recounted that it took "9.5 hours" to secure a bed. Benjamin Lee shared his experience on social media: "Waiting in line to check in at Caesar’s Palace. I first tried checking in at 7 pm. The line was approximately 3-4 hours long... It’s 2:50 am. Still waiting."

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Online feedback suggests that some guests consider themselves fortunate if they only have to wait half an hour for check-in. Various suggestions have been made to alleviate these delays, such as using mobile apps or kiosks for check-in; however, these options are said to often result in less desirable room assignments.

Status within loyalty programs can also mitigate the inconvenience. For instance, many use the Wyndham business card to achieve mid-tier status with Caesars Diamond, which allows them to bypass longer lines.

Las Vegas hotels operate under unique economic conditions where filling rooms is prioritized over higher rates due to potential revenue from ancillary services like dining and gambling within their complexes. Resort fees also play a role by making room rates appear lower when compared through third-party booking sites.

Recent changes such as charging for parking have had unintended consequences by discouraging visitors from nearby areas like Southern California from driving into the city.

While prolonged check-in processes might help contain operational costs temporarily, they risk long-term revenue loss as dissatisfied guests may choose not to return or book initially based on negative reviews shared online.

Guests faced with long lines are advised to use mobile kiosks for initial check-ins and then request better accommodations from their rooms rather than waiting in the lobby.

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