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Spirit Airlines faces criticism over high prices for new 'first class' bundle
Research
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View from the Wing | View from the Wing

Spirit Airlines has shifted away from its traditional business model of offering the cheapest possible fares and generating revenue through fees. The airline now offers a first-class bundle called "Go Big," which includes their 'big front seat' along with a carry-on, checked bag, priority boarding, free Wi-Fi, and complimentary snacks and drinks.

However, this shift appears to be at odds with Spirit's established identity as an affordable leisure airline for infrequent flyers. This low-cost approach previously allowed them and similar airlines like Frontier to achieve some of the highest margins in the industry before the pandemic.

The current challenges facing Spirit include changing consumer preferences towards spending more on experiences, increased interest in European travel where Spirit does not operate, and rising operational costs including fuel, planes, and labor.

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In comparison to major carriers like Delta, American Airlines, and United Airlines, Spirit’s new pricing strategy raises questions. For instance, Spirit is charging more for its first-class seats than American Airlines charges for theirs. Similarly, their pricing for coach seats with blocked middle seats exceeds Delta's first-class prices on certain routes.

Further analysis of other routes shows that Spirit's pricing continues to exceed competitors', such as on the Austin-Las Vegas route where their first-class fare is significantly higher than American Airlines'.

Consumer bundles are typically successful when they offer more products at a lower total cost compared to purchasing each product separately. This strategy increases consumer spending by providing additional value. However, if the bundle price is too high, it fails to attract customers.

United Airlines CEO Scott Kirby suggests that Spirit Airlines may face significant financial difficulties with a -30% margin. He criticizes their new first-class offerings as overpriced compared to competitors who provide more amenities such as hot meals and airport lounges. Additionally, he points out that Spirit’s miles hold less value compared to those of other airlines.

Spirit Airlines originally included 'first class' seats because they did not want to incur costs removing them when transitioning to an ultra-low-cost carrier model. Ultimately, offering a less desirable product at a higher price than competitors may not lead to success for Spirit Airlines.

The "Big Front Seat" used to represent good value at a modest upcharge but now seems overvalued given its current pricing structure.

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