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Frontier Airlines offers $75 voucher after urine incident on flight

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Frontier Airlines offers $75 voucher after urine incident on flight
Research
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A Frontier Airlines passenger reported that his leg and "120 dollar Hokas" shoes were urinated on during a flight. He described the incident, stating that he felt something while his eyes were closed, then opened them to find "urine steadily flowing from the seat in front of" him onto his "shoe and leg." The passenger who caused this had an accident.

A crew member directed him to the lavatory to clean up and provided a bag, though it was unclear whether it was for his shoe or to wear instead of a shoe. Upon arrival, airline staff advised him to wait for a claims agent who appeared 25 minutes after the gate arrival.

The claims agent reportedly said, “I am not the one who pissed on you, what do you want me to compensate,” without offering an apology or expressing regret for the experience.

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The customer sought empathy, a refund, and miles but was offered only a $75 credit towards a future flight. While acknowledging that it wasn't technically the airline's fault, he found the offer merely "better than nothing" and remained dissatisfied with "the tone in which [he] was spoken to."

This incident raises questions about accountability: should compensation come from the offending passenger or the airline? It also prompts reflection on what kind of experience passengers are purchasing when they buy tickets with airlines like Frontier.

Though incidents involving unruly passengers have decreased by 80% compared to three years ago and represent a small portion of flights, such occurrences still happen. Some argue that airlines should provide refunds when they fail to deliver standard service conditions. However, pursuing damages from individual offenders can be challenging and often unproductive.

Ultimately, some believe that airlines should ensure basic standards are met during flights while holding disruptive passengers accountable where possible.

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