Stephanie Pope, interim president and CEO of Boeing Commercial Airplanes, has emphasized the crucial role of employee feedback in implementing a safety and quality plan aimed at restoring Boeing's reputation. Speaking at a Presidents Panel briefing in London ahead of the Farnborough Airshow, Pope highlighted the importance of empowering employees to voice concerns and take responsibility.
“It’s all about culture, and employees know they have a responsibility to speak up if they see something that’s wrong. It’s all about empowerment and accountability,” said Pope, who also serves as chief operating officer of The Boeing Company.
Pope stressed that achieving predictable deliveries at scale is essential for customer satisfaction. "Our customers realize this is transformational change and we have to also be able to have predictable deliveries at scale," she stated. "I'm clear that it isn't safety and quality versus the schedule. We have to do it all; those items aren't competing."