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New approach proposed for air traffic controller staffing crisis

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New approach proposed for air traffic controller staffing crisis
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Air navigation service providers (ANSPs) worldwide continue to face challenges in recruiting, training, and retaining air traffic controllers. Staffing levels have not recovered from the layoffs and retirements during the Covid-19 pandemic. In the United States alone, the Federal Aviation Administration (FAA) needs to fill approximately 3,000 vacancies, reflecting a situation similar to the pilot shortage.

Aviation training group CAE has proposed a solution through its new Air Traffic Services (ATS) program. The program will launch in October with NavCanada. Between then and the end of 2028, the Montreal-based company aims to prepare more than 500 students. The process begins with three to six months of initial training before assigning trainees to on-the-job positions at NavCanada facilities across Canada.

“One of the things we think we can bring to this situation is our global footprint and the access we have to a talent pool,” said Marie-Christine Cloutier, CAE’s vice president of civil strategy for performance, strategy and marketing. “We are looking to form partnerships with ANSPs and help them to be more efficient to ramp up [staffing levels] quickly. There is a lot of competition [for recruits] and this is a very demanding job.”

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The ATS training offering can adapt to meet specific needs of each ANSP, which might include recruiting instructors. In some cases, recruits from one part of the world could serve roles in another region.

NavCanada has been investing in its recruitment process by expanding its presence at trade shows and student fairs. It uses questionnaires to assess potential candidates who likely have little or no exposure to aviation. “They tend to be very cerebral and scenario-based in how they think,” Cloutier explained. “We need very calm people.”

CAE provides classroom training along with devices that simulate a control tower with a 180-degree view of aircraft operations, including elements such as weather conditions presented to students. “We need to make it interesting and we’re also trying to make the process more efficient because currently there is a high rate of remedial training needed for students who don’t pass [the course] the first time,” Cloutier said. “We want the pass rate to increase and we’re looking at different things we could apply.”

The company already employs a tool called CAE Rise for grading students and analyzing training data to identify areas where improvements might be necessary.

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