Quantcast

Debate over appropriate use of flight attendant call buttons continues

Explore Japan for free? Japan Airlines offers free domestic flights to foreign travelers
Delta named Official Airline Partner of Birmingham City Football Club
American Airlines to Cut These Routes to Las Vegas, Orlando, and More — Here's Why
Alaska Airlines completes acquisition of Hawaiian Airlines, expanding benefits and choice for travelers
Southwest wouldn't really start charging for bags — right?
JD Power ranked this Midwest airport as the best among largest airports in North America
Alaska Airlines Chief Plans More Routes After a Deal With Hawaiian
Air Canada could begin suspending flights soon as strike deadline nears
JetBlue's new ticket policy entitles every passenger to a carry-on bag
Why United Airlines’ CEO makes as few decisions as possible
American invests in the future of aviation maintenance with new jobs, additional work
DOT probe seeks to determine if frequent flyer programs are fair to travelers
American Airlines flight diverted after passenger starts vaping
Russian Airline Wants $100 Million From Canada for Seizing Its Giant Cargo Plane
Here's where American Airlines is adding flights to Europe in summer 2025
Major airline grounds Airbus A350 fleet, citing faulty engine component
Airline CEO wants airports to cap passengers at 2 alcoholic drinks to limit on-board disruptions
Regulator cuts Malaysia Airlines' air operator certificate duration after probe
United Airlines flight attendants are prepared to strike. Here's why it's still unlikely.
2 workers killed, 1 injured in tire explosion at a Delta Air Lines shop in Atlanta
Emirates Will Buy 5 Airbus A380s From Lessor For $200 Million
Delta Air Lines named official airline of the WNBA
Pair Of C-Suite Officials Depart Wheels Up
LAX Receives Final Cars for People Mover Train
Alaska Airlines and Hawaiian Airlines merger clears Justice Department hurdle, now faces DOT
Alaska Airlines flight attendants reject new contract, union says there's 'more work to do'
Elliott Investment To Push For 10 New Boardroom Directors At Southwest Airlines
Alaska Air Backs JetZero Blended-Wing Design
AI in Aviation Line Maintenance: A Strategic Response to Delays, Satisfaction, and Staffing Challenges
Air taxi service plans for 2026 Los Angeles launch at USC, SoFi and LAX
Debate over appropriate use of flight attendant call buttons continues
Research
Webp uefmsw7k0lt5f20uxuve40u9xjr0
Airbus A380 | Airbus

A cabin crew website recently explored the appropriateness of pressing the flight attendant call button, revealing varying responses based on airline, flight phase, and class of service. Asian or Middle Eastern carriers generally accommodate such requests, while U.S.-based attendants often disapprove.

The timing of the request is crucial. During taxi, takeoff, and landing, cabin crew cannot fulfill drink requests due to safety protocols. They are also occupied during boarding and meal services.

Class of service also influences response; business class passengers typically receive more favorable treatment than those in coach.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

The Washington Post's air travel etiquette guide states that "the flight attendant button is not a vodka tonic button," suggesting it should be reserved for emergencies rather than minor requests.

A Delta Air Lines incident highlighted this tension when a flight attendant warned a passenger against using the call button for a drink request. Sara Nelson, head of the largest flight attendants union, supports this stance and has advocated for reducing alcohol service on planes to lessen crew workload.

However, some argue that avoiding the call button could lead to congestion in the galley as passengers seek assistance directly. Emirates Airlines instructs its attendants not to ignore call buttons and monitors response times to ensure customer satisfaction.

Ultimately, while flight attendants have significant safety responsibilities, they are not constantly engaged in such duties throughout flights. Therefore, passengers can use the call button but should be prepared for potential delays or additional charges depending on the airline's policies.

---

Organizations Included in this History
More News

Ethiopian Airlines has announced the launch of a new daily passenger service to Abu Dhabi, United Arab Emirates.

Jul 16, 2025

Etihad Airways has announced the launch of services to seven new destinations—Almaty, Baku, Bucharest, Medina, Tashkent, Tbilisi, and Yerevan—beginning in November 2025.

Jul 16, 2025

Airlines for America has emphasized the need for increased funding from the Federal Aviation Administration (FAA) to hire more air traffic controllers, update infrastructure, and build on the One Big Beautiful Bill down payment.

Jul 16, 2025

Los Angeles International Airport (LAX) has announced a complete closure of Aviation Boulevard between Arbor Vitae Street and Century Boulevard from July 14 at 9 a.m. to July 21 at 6 a.m. Shuttle access to the LAX/Metro Transit Center will remain...

Jul 16, 2025

Avianca has announced the launch of a social media thread on X, inviting travelers to explore Dallas as a new destination.

Jul 16, 2025

Finnair announced that Palta and the Finnish Transport Workers’ Union (IAU) have reached a negotiation result, leading to the cancellation of all previously announced strikes and the resumption of normal flight operations.

Jul 16, 2025