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Design trends shift as metal credit cards lose unique appeal

Research
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View from the Wing | View from the Wing

As credit card rewards remain a primary concern for consumers, the aesthetic appeal of the cards themselves has become an increasingly significant factor. The discussion around this topic reveals that many individuals care about the look and feel of their credit cards, even if they hesitate to admit it.

A recent online discussion highlighted contrasting opinions on various credit cards. One user commented, "I just got my freedom flex, and ngl, it’s kind of an ugly card. Flimsy, weird iridescent teal color, green edges, cluttered front with the number on it. My Citi cards also feel like cheap plastic." In contrast, another user praised their Wells Fargo Autograph card: "Lovely color and it’s actually got some weight and firmness to it."

The Bilt Mastercard has garnered particular attention for its design despite being a no-annual-fee card. Users have described it as "classy and heavy" and noted that its premium feel stands out among other cards in its category. One user remarked, "The Bilt MasterCard looks so classy and heavy and well… built," while another added, "I didn’t until I got complemented on my metal Bilt Mastercard."

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American Express has also received praise for its limited-edition Delta card made with Boeing 747 metal. This trend reflects two key strategies: bringing something that once conferred status to a mass consumer price point and elevating commonplace items through design.

Composecure generates over $50 million annually by producing metal credit cards. They argue that consumers are more likely to use metal cards frequently due to their premium feel. Major issuers like American Express, Chase, and Capital One seem to support this claim by incorporating metal into more of their offerings.

Twenty years ago, only the Amex Black Card was known for its heft. Today, there are numerous metal cards available from various issuers. However, as these cards become more common, their uniqueness diminishes.

Metal credit cards were initially conversation pieces meant to make customers feel good about using them. But now that they are widespread, they no longer elicit the same reactions from store clerks or others.

Despite this shift in perception among older generations, younger people still view metal credit cards as status symbols according to social media trends.

With much commerce moving online where physical card presence is irrelevant, issuers must reconsider how they design their products. While physical card use will not disappear entirely soon, the incremental value of card design has peaked.

Issuers might consider innovative designs or messaging directly on the card itself to maintain relevance in a market where physical transactions are less frequent.

In conclusion, while metal credit cards may no longer stand out as they once did due to their prevalence across various products lines without annual fees; creative designs could still help issuers capture consumer interest effectively.

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