United Airlines is reportedly considering a significant upgrade to its inflight Wi-Fi service by partnering with Starlink, according to aviation watchdog JonNYC. This potential shift comes after years of customer dissatisfaction with United's current Wi-Fi capabilities.
In recent years, United has been retrofitting its aircraft interiors with new features such as seat-back entertainment screens, Bluetooth connectivity for headphones, larger overhead bins, LED lighting, and refreshed lavatories. Initially, it was expected that all planes would be equipped with ViaSat Wi-Fi, which has been the industry standard and is used by many American and Delta aircraft.
However, despite efforts to improve its Wi-Fi services and CEO Scott Kirby's discussions about offering free Wi-Fi similar to Delta and JetBlue once sufficient bandwidth was available, plans appear to have changed. In May 2024, reports surfaced that United was exploring Starlink as a potential inflight Wi-Fi provider.