Quantcast

Hotel manager shares strategy for avoiding resort fees

Hotel manager shares strategy for avoiding resort fees
Research
Webp p18pueyozwbyaegyt1fzg7i1qaau
View from the Wing | View from the Wing

Resort fees, often mandatory and added to the advertised price of a hotel room, have been a source of frustration for many travelers. These fees are seen as deceptive because they do not reflect the true cost of staying at a hotel.

Most resort fees offer limited benefits, such as discounts on services or classes that guests may not use. This makes the fees appear to be deals when they are essentially additional charges disguised within the overall cost. The practice not only misleads consumers but also affects those earning commissions based on room rates.

The President has labeled resort fees as deceptive and called for their ban, although no concrete actions have been taken to address them. However, there are steps travelers can take to avoid these charges.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Travelers should consider choosing hotels or chains that do not impose resort fees frequently. For instance, Hyatt and Hilton do not add these fees to award stays like Marriott does. Additionally, Hyatt Globalist members are exempt from resort fees on paid stays.

A manager at an IHG property in Toronto revealed that expressing dissatisfaction with resort fees could lead to their removal. "Since we introduced an 'Amenity Fee,' we've received numerous negative reviews," said the manager. "Upper management decided to allow fee removal for guests who complain."

He advised guests to leave one-star reviews mentioning amenity fees as the primary issue across various platforms like Google Reviews and Tripadvisor. He suggested including positive comments about staff service while still rating the stay poorly due to the fee.

The manager emphasized treating front desk staff respectfully when addressing fee concerns, noting that being polite could increase the likelihood of having the charge waived. Different ownership groups might respond differently based on how they connect poor reviews with customer satisfaction scores.

Ultimately, writing a negative review highlighting issues with resort fees may prompt hotels to refund these charges deemed unfair by customers.

---

Organizations Included in this History
More News

Emirates Airline hosted members of UAE Team Emirates XRG at its Group Headquarters, marking the team's successful season in international cycling.

Oct 28, 2025

Amazon has announced that its KSBD Air Hub in San Bernardino recognized its September High Flyers for their outstanding commitment to the company's 16 Leadership Principles.

Oct 28, 2025

Amazon announced that employees at its KSBD Air Hub in San Bernardino participated in the 2025 Pink on Parade for Breast Cancer Awareness Month.

Oct 28, 2025

The ShebaMiles loyalty program, operated by Ethiopian Airlines for over 26 years, has more than 5.38 million members and offers four membership tiers: Blue, Silver, Gold, and Platinum.

Oct 28, 2025

Long Beach Airport has entered into a 30-year lease agreement with JetZero, Inc., a company focused on next-generation aircraft design.

Oct 28, 2025

Passengers planning summer travel for 2026 can now book flights with Lufthansa Group Airlines, which has released its schedule featuring new destinations and increased frequencies.

Oct 28, 2025