Quantcast

Hotel manager shares strategy for avoiding resort fees

American Halts CRJ-200 Operations
Shanghai Airlines to Launch Casablanca Route
Delta employees to receive an average five weeks of pay in annual profit sharing
Akasa Air faces DGCA heat for lapses; warning letter issued to airline's accountable manager
Engine maker agrees to compensate WizzAir for grounded planes
Turkish Airlines’ flights are riddled with bedbugs, passengers say
British Airways frequent flyers react to Executive Club changes
Inside the short-lived, men-only flights where kids and women were banned but cigar and pipe smoking were rife
China steps up drive to break Boeing, Airbus grip on plane market
Heathrow’s New York service clings to spot in top aviation routes
Airline praises pilots in crash-landing where both died but nearly half the passengers survived
Mexico state airline to buy five Embraer planes next year
A record number of people are expected to fly over the holidays. That's good for travel stocks, but not for passengers.
American Airlines technical issue sparks travel chaos on Christmas Eve as flights heavily delayed after being grounded
Why United Airlines has had such a stellar year despite being Boeing's biggest customer
JetBlue nixing routes between multiple major cities, reducing several others
Airline Stocks Led The Travel Industry's Record 2024 Rally. Here's What's Next.
It’s beginning to look like another record for holiday travel
Qatar Airways cleans up at the World Travel Awards
All of the strikes at European airports this winter – find out if you are affected
Meet the CEO trying to turn around Air India, the 92-year-old airline with a pile of problems
Skiplagging: Unpacking the Risky Travel Trend That Involves Tricking Airlines
Qantas engineers walk off job on one of the busiest travel days of the year
South Korea to safeguard competition after Korean Air, Asiana merger
China Southern returns to Adelaide
Global Airline Industry Revenues Forecast To Top $1 Trillion For First Time In 2025
EasyJet to launch six new routes from the UK next year with £24 flights
Here's Why Analysts Say It's a Good Time to Buy Airline Stocks
A No-Frills Airline Is Getting Into the Premium Game
TAKING OFF: Major airline introduces new inflight service rules with less time to order your drinks
Hotel manager shares strategy for avoiding resort fees
Research
Webp p18pueyozwbyaegyt1fzg7i1qaau
View from the Wing | View from the Wing

Resort fees, often mandatory and added to the advertised price of a hotel room, have been a source of frustration for many travelers. These fees are seen as deceptive because they do not reflect the true cost of staying at a hotel.

Most resort fees offer limited benefits, such as discounts on services or classes that guests may not use. This makes the fees appear to be deals when they are essentially additional charges disguised within the overall cost. The practice not only misleads consumers but also affects those earning commissions based on room rates.

The President has labeled resort fees as deceptive and called for their ban, although no concrete actions have been taken to address them. However, there are steps travelers can take to avoid these charges.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Travelers should consider choosing hotels or chains that do not impose resort fees frequently. For instance, Hyatt and Hilton do not add these fees to award stays like Marriott does. Additionally, Hyatt Globalist members are exempt from resort fees on paid stays.

A manager at an IHG property in Toronto revealed that expressing dissatisfaction with resort fees could lead to their removal. "Since we introduced an 'Amenity Fee,' we've received numerous negative reviews," said the manager. "Upper management decided to allow fee removal for guests who complain."

He advised guests to leave one-star reviews mentioning amenity fees as the primary issue across various platforms like Google Reviews and Tripadvisor. He suggested including positive comments about staff service while still rating the stay poorly due to the fee.

The manager emphasized treating front desk staff respectfully when addressing fee concerns, noting that being polite could increase the likelihood of having the charge waived. Different ownership groups might respond differently based on how they connect poor reviews with customer satisfaction scores.

Ultimately, writing a negative review highlighting issues with resort fees may prompt hotels to refund these charges deemed unfair by customers.

---

Organizations Included in this History
More News

Ethiopian Airlines has announced the launch of a new daily passenger service to Abu Dhabi, United Arab Emirates.

Jul 16, 2025

Etihad Airways has announced the launch of services to seven new destinations—Almaty, Baku, Bucharest, Medina, Tashkent, Tbilisi, and Yerevan—beginning in November 2025.

Jul 16, 2025

Airlines for America has emphasized the need for increased funding from the Federal Aviation Administration (FAA) to hire more air traffic controllers, update infrastructure, and build on the One Big Beautiful Bill down payment.

Jul 16, 2025

Los Angeles International Airport (LAX) has announced a complete closure of Aviation Boulevard between Arbor Vitae Street and Century Boulevard from July 14 at 9 a.m. to July 21 at 6 a.m. Shuttle access to the LAX/Metro Transit Center will remain...

Jul 16, 2025

Avianca has announced the launch of a social media thread on X, inviting travelers to explore Dallas as a new destination.

Jul 16, 2025

Finnair announced that Palta and the Finnish Transport Workers’ Union (IAU) have reached a negotiation result, leading to the cancellation of all previously announced strikes and the resumption of normal flight operations.

Jul 16, 2025