United Airlines adopts Starlink for full-fleet internet connectivity

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By Sky Industry News

Sep 13, 2024

United Airlines has announced a significant upgrade to its in-flight connectivity services by equipping its entire fleet with Starlink, SpaceX's satellite internet service. This move aims to enhance passenger experience by providing faster and more reliable internet access during flights.

According to United, the decision to adopt Starlink across all aircraft is part of a broader strategy to improve customer satisfaction and stay competitive in the airline industry. "We are committed to offering our passengers the best possible travel experience," said Scott Kirby, CEO of United Airlines. "Integrating Starlink into our fleet ensures that our customers can stay connected from gate to gate."

Starlink, operated by Elon Musk's SpaceX, has been gaining traction as a leading provider of high-speed satellite internet. The technology promises low latency and speeds comparable to ground-based broadband services, making it an attractive option for airlines looking to modernize their in-flight offerings.

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The installation process is expected to be completed within the next two years. United will start with its long-haul international flights before expanding the service to domestic routes. Passengers will be able to access the internet on their personal devices without any additional charges.

"This partnership marks a milestone in aviation connectivity," said Gwynne Shotwell, President and COO of SpaceX. "We are excited to work with United Airlines and bring Starlink's capabilities to travelers around the world."

The airline industry has been increasingly focusing on enhancing in-flight connectivity as more passengers demand seamless internet access while traveling. Competitors such as Delta Air Lines and American Airlines have also been investing in similar technologies.

Analysts believe that this move could set a new standard for in-flight connectivity and potentially influence other airlines' decisions regarding their own onboard services.