Quantcast

Director of Operations at Amazon Air: We ‘lead by asking questions to learn first’

Here's how Southwest Airlines' new seating and boarding process will work
Delta Adds New Route to Asia
Southwest Airlines will begin selling assigned seats in 2025
United Airlines Pilot Buys Passengers Pizza In Albuquerque After Flight Was Delayed 7 Hours
Airlines begin canceling flights, offering rebooking ahead of Hurricane Helene
Southwest Airlines to cut service and staffing in Atlanta to slash costs
New heights, new features: Discover Alaska’s enhanced Flight Pass subscription service
Alaska Airlines completes acquisition of Hawaiian Airlines, expanding benefits and choice for travelers
American Airlines welcomes JetSMART to the award-winning AAdvantage program
Explore Japan for free? Japan Airlines offers free domestic flights to foreign travelers
Delta named Official Airline Partner of Birmingham City Football Club
American Airlines to Cut These Routes to Las Vegas, Orlando, and More — Here's Why
Alaska Airlines completes acquisition of Hawaiian Airlines, expanding benefits and choice for travelers
Southwest wouldn't really start charging for bags — right?
JD Power ranked this Midwest airport as the best among largest airports in North America
Alaska Airlines Chief Plans More Routes After a Deal With Hawaiian
Air Canada could begin suspending flights soon as strike deadline nears
JetBlue's new ticket policy entitles every passenger to a carry-on bag
Why United Airlines’ CEO makes as few decisions as possible
American invests in the future of aviation maintenance with new jobs, additional work
DOT probe seeks to determine if frequent flyer programs are fair to travelers
American Airlines flight diverted after passenger starts vaping
Russian Airline Wants $100 Million From Canada for Seizing Its Giant Cargo Plane
Here's where American Airlines is adding flights to Europe in summer 2025
Major airline grounds Airbus A350 fleet, citing faulty engine component
Airline CEO wants airports to cap passengers at 2 alcoholic drinks to limit on-board disruptions
Regulator cuts Malaysia Airlines' air operator certificate duration after probe
United Airlines flight attendants are prepared to strike. Here's why it's still unlikely.
2 workers killed, 1 injured in tire explosion at a Delta Air Lines shop in Atlanta
Emirates Will Buy 5 Airbus A380s From Lessor For $200 Million
Director of Operations at Amazon Air: We ‘lead by asking questions to learn first’
People
Webp stewart
Jess Stewart | Provided Photo

Jess Stewart, the director of operations at Amazon Air, said her leadership style starts with asking questions and taking time to learn about the situation. 

“I mostly lead by asking questions to learn first and then taking the time to seek diverse perspectives to get to resolution,” Stewart said.

Stewart oversees Amazon's operations at the Cincinnati/Northern Kentucky International Airport (KCVG). Amazon opened the $1.5 billion hub in 2021. The central feature is an 800,000-square-foot sorting facility, part of a larger seven-building complex spanning over 3 million square feet. The hub employs approximately 2,000 people and operates 22 hours a day.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Stewart was the Air Hub’s first female general manager and was recently named Director of Operations, according to Spectrum News. She is the first woman to hold this position and one of only three women worldwide with the same title at Amazon Air. Stewart encourages women to believe in themselves and claim their space in the industry. She oversees hundreds of employees and the largest Amazon robotics floor, while also dedicating time to Amazon’s women’s initiative. 

She supports Amazon’s associates moving forward with their goals: “Give the vision, give the goals, give the team the trails. And as long as they keep moving forward, then we’re winning. We’re winning together,” she said.

All employees at the KCVG Air Hub have access to "industry-leading" pay and benefits as well as a variety of resources such as Career Choice which helps employees pursue a future outside the company if they choose, according to About Amazon.

"Our employees are the heart and soul of this operation," said Sarah Rhoads, Amazon’s VP of Workplace Safety.

The Amazon Air Hub partnered with Duke Energy to enhance its sustainability efforts by installing Kentucky's largest utility-scale rooftop solar array, according to the NKY Business Journal. This project features over 5,600 photovoltaic panels on the Air Hub's 800,000-square-foot rooftop, generating up to 2 megawatts of solar power. This energy is fed directly into the electric distribution grid, providing clean electricity to approximately 400 homes and businesses in Northern Kentucky.

Jess Stewart is from Paris Crossing, Indiana. She received her undergraduate degree from Purdue University. 

Organizations Included in this History
More News

London Heathrow, recognized as Europe's busiest airport, will soon experience an increase in its flight offerings by Oman Air.

Sep 2, 2025

Minneapolis–St. Paul International Airport will commence safety and airfield improvement projects on Runway 12R-30L in two distinct phases throughout 2025.

Aug 22, 2025

Delta Air Lines is adjusting its service between Atlanta and Anchorage, extending flights beyond the summer travel season to a year-round offering.

May 15, 2025

In December 2022, Southwest Airlines faced a major crisis as operational challenges led to the cancellation of 16,900 flights, affecting nearly two million passengers during a peak travel period.

Apr 19, 2025

Harrison Ford, an acclaimed actor known for roles such as Han Solo in "Star Wars" and Indiana Jones, is also a noted aviation enthusiast.

Apr 19, 2025

Iberia Airlines has confirmed a notable shift in its flight schedule connecting Madrid and Dallas/Fort Worth, introducing its first overnight service from Europe to the US.

Apr 19, 2025