John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

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Global Industry News

John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

Airports

Supervisor Katrina Foley, Fifth District | Official Website

By Sky Industry News

Sep 18, 2024

John Wayne Airport has been ranked as the top large airport in North America for customer satisfaction in the J.D. Power 2024 North America Airport Satisfaction Study. This achievement reflects the airport's significant role in Orange County's economy.

"John Wayne Airport’s #1 ranking in the J.D. Power Satisfaction Study is a tremendous achievement and a reflection of the Airport’s vital role in Orange County’s thriving economy. A superior airport experience is crucial not just for leisure travelers, but for the businesses that rely on travel to connect with clients, partners, and markets,” said Chairman Donald P. Wagner, Third District Supervisor.

Supervisor Katrina Foley, Fifth District, also praised this recognition: "John Wayne Airport continues to be a shining example of excellence in Orange County. Earning the #1 spot for customer satisfaction demonstrates our focus on quality, safety, and the traveler experience. This achievement is not only a win for JWA but for our entire community."

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The 2024 study introduced a new satisfaction index model based on seven core dimensions: Level of Trust with the Airport, Arrival Experience, Terminal Facilities, Food, Beverage and Retail, Ease of Travel Through the Airport, Airport Staff, and Departure Experience.

John Wayne Airport excelled particularly in three dimensions:

- Ease of Travel Through the Airport

- Arrival Experience

- Level of Trust with the Airport

"We are thrilled to be named the top large airport for customer satisfaction in North America," said Charlene Reynolds, Airport Director. "Our ability to lead in key areas like traveler trust, ease of travel, and overall airport experience is a testament to our team's dedication and the superior quality of service we strive to provide every day."

JWA has consistently ranked among the top airports in previous J.D. Power studies. It secured second place positions in 2020, 2022, and 2023 while previously earning first place rankings in 2017 and 2018 before reclaiming its top position this year.

For more information and details about other rankings can be found on J.D. Power's press release.

Organizations Included in this History

John Wayne Airport (SNA)

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John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

GLOBAL INDUSTRY NEWS

Airport Workers Save the Day After Woman Loses Diamond from Her Engagement Ring in Baggage Carousel

I never talk to strangers on the plane. After my dad died, a passenger helped me talk about my grief.

American Airlines reveals new summer route: Miami → Rome

Budget UK airline launches huge sale with £29 flights to 475 holiday hotspots – but you’ll have to be quick

Delta Passengers Can Book a ‘Last Mile’ Private Jet Charter to Europe This Summer

Honeywell Runway Safety Technology Selected by Southwest Airlines for Fleetwide Installation

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Summer of savings? New analysis shows airfare has dropped significantly - The Points Guy

Travelers are taking extreme measures and using hacks to avoid airline baggage fees

Pigeons Cause Chaos on Delta Flight

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Passenger Stows Away on Delta Flight from New York to Paris

Wizz Air becomes first airline to operate P&W-powered Airbus A321XLR jet

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BLIMP-SE OF THE FUTURE Luxury zeppelins of the future from ‘flying bum’ world’s largest aircraft to Google billionaire’s ‘impossible’ airship

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Organizations Included in this History

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