John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

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Global Industry News

John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

Airports

Supervisor Katrina Foley, Fifth District | Official Website

By Sky Industry News

Sep 18, 2024

John Wayne Airport has been ranked as the top large airport in North America for customer satisfaction in the J.D. Power 2024 North America Airport Satisfaction Study. This achievement reflects the airport's significant role in Orange County's economy.

"John Wayne Airport’s #1 ranking in the J.D. Power Satisfaction Study is a tremendous achievement and a reflection of the Airport’s vital role in Orange County’s thriving economy. A superior airport experience is crucial not just for leisure travelers, but for the businesses that rely on travel to connect with clients, partners, and markets,” said Chairman Donald P. Wagner, Third District Supervisor.

Supervisor Katrina Foley, Fifth District, also praised this recognition: "John Wayne Airport continues to be a shining example of excellence in Orange County. Earning the #1 spot for customer satisfaction demonstrates our focus on quality, safety, and the traveler experience. This achievement is not only a win for JWA but for our entire community."

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The 2024 study introduced a new satisfaction index model based on seven core dimensions: Level of Trust with the Airport, Arrival Experience, Terminal Facilities, Food, Beverage and Retail, Ease of Travel Through the Airport, Airport Staff, and Departure Experience.

John Wayne Airport excelled particularly in three dimensions:

- Ease of Travel Through the Airport

- Arrival Experience

- Level of Trust with the Airport

"We are thrilled to be named the top large airport for customer satisfaction in North America," said Charlene Reynolds, Airport Director. "Our ability to lead in key areas like traveler trust, ease of travel, and overall airport experience is a testament to our team's dedication and the superior quality of service we strive to provide every day."

JWA has consistently ranked among the top airports in previous J.D. Power studies. It secured second place positions in 2020, 2022, and 2023 while previously earning first place rankings in 2017 and 2018 before reclaiming its top position this year.

For more information and details about other rankings can be found on J.D. Power's press release.

Organizations Included in this History

John Wayne Airport (SNA)

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John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

GLOBAL INDUSTRY NEWS

Routes & Networks Latest: Rolling Daily Updates (W/C Sept. 22, 2025)

First new Qantas Airbus jets come with one toilet for every 90 economy passengers – worse than Jetstar, Scoot and Ryanair

Breeze Airways becomes the first new US flag carrier in a decade — just as rival Spirit fights its 2nd bankruptcy

Airport runway close calls spur hopes for wider adoption of cockpit alert technology

Family sues American Airlines over deadly crash near National Airport

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2025 Air Canada flight attendants strike

Spirit Airlines preparing to furlough one-third of its flight attendants

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Aviation expansion: IndiGo to start direct Mumbai-Copenhagen flights from Oct 8; marks entry into Nordics - The Times of India

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Organizations Included in this History

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