GLOBAL INDUSTRY NEWS

Explore Japan for free? Japan Airlines offers free domestic flights to foreign travelers

Delta named Official Airline Partner of Birmingham City Football Club

American Airlines to Cut These Routes to Las Vegas, Orlando, and More — Here's Why

Alaska Airlines completes acquisition of Hawaiian Airlines, expanding benefits and choice for travelers

Southwest wouldn't really start charging for bags — right?

JD Power ranked this Midwest airport as the best among largest airports in North America

Air Canada could begin suspending flights soon as strike deadline nears

JetBlue's new ticket policy entitles every passenger to a carry-on bag

Why United Airlines’ CEO makes as few decisions as possible

American invests in the future of aviation maintenance with new jobs, additional work

DOT probe seeks to determine if frequent flyer programs are fair to travelers

American Airlines flight diverted after passenger starts vaping

Russian Airline Wants $100 Million From Canada for Seizing Its Giant Cargo Plane

Here's where American Airlines is adding flights to Europe in summer 2025

Major airline grounds Airbus A350 fleet, citing faulty engine component

Airline CEO wants airports to cap passengers at 2 alcoholic drinks to limit on-board disruptions

Regulator cuts Malaysia Airlines' air operator certificate duration after probe

United Airlines flight attendants are prepared to strike. Here's why it's still unlikely.

2 workers killed, 1 injured in tire explosion at a Delta Air Lines shop in Atlanta

Emirates Will Buy 5 Airbus A380s From Lessor For $200 Million

Delta Air Lines named official airline of the WNBA

Pair Of C-Suite Officials Depart Wheels Up

LAX Receives Final Cars for People Mover Train

Alaska Airlines and Hawaiian Airlines merger clears Justice Department hurdle, now faces DOT

Alaska Airlines flight attendants reject new contract, union says there's 'more work to do'

Elliott Investment To Push For 10 New Boardroom Directors At Southwest Airlines

Alaska Air Backs JetZero Blended-Wing Design

AI in Aviation Line Maintenance: A Strategic Response to Delays, Satisfaction, and Staffing Challenges

Air taxi service plans for 2026 Los Angeles launch at USC, SoFi and LAX

VistaJet Flight Brings Home Americans in Prisoner Swap

Global Industry News

John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

Airports

Charlene Reynolds Airport Director | John Wayne Airport

By Sky Industry News

Sep 18, 2024

John Wayne Airport has been ranked as the top large airport in North America for customer satisfaction in the J.D. Power 2024 North America Airport Satisfaction Study. This achievement reflects the airport's significant role in Orange County's economy.

"John Wayne Airport’s #1 ranking in the J.D. Power Satisfaction Study is a tremendous achievement and a reflection of the Airport’s vital role in Orange County’s thriving economy. A superior airport experience is crucial not just for leisure travelers, but for the businesses that rely on travel to connect with clients, partners, and markets,” said Chairman Donald P. Wagner, Third District Supervisor.

Supervisor Katrina Foley, Fifth District, also praised this recognition: "John Wayne Airport continues to be a shining example of excellence in Orange County. Earning the #1 spot for customer satisfaction demonstrates our focus on quality, safety, and the traveler experience. This achievement is not only a win for JWA but for our entire community."

Get the Newsletter

Sign-up to receive weekly round up of news from Sky Industry News

By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

The 2024 study introduced a new satisfaction index model based on seven core dimensions: Level of Trust with the Airport, Arrival Experience, Terminal Facilities, Food, Beverage and Retail, Ease of Travel Through the Airport, Airport Staff, and Departure Experience.

John Wayne Airport excelled particularly in three dimensions:

- Ease of Travel Through the Airport

- Arrival Experience

- Level of Trust with the Airport

"We are thrilled to be named the top large airport for customer satisfaction in North America," said Charlene Reynolds, Airport Director. "Our ability to lead in key areas like traveler trust, ease of travel, and overall airport experience is a testament to our team's dedication and the superior quality of service we strive to provide every day."

JWA has consistently ranked among the top airports in previous J.D. Power studies. It secured second place positions in 2020, 2022, and 2023 while previously earning first place rankings in 2017 and 2018 before reclaiming its top position this year.

For more information and details about other rankings can be found on J.D. Power's press release.

Organizations Included in this History

John Wayne Airport (SNA)

More News

Aviation Comments

Loading...

No comments available.