John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

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Global Industry News

John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

Airports

Supervisor Katrina Foley, Fifth District | Official Website

By Sky Industry News

Sep 18, 2024

John Wayne Airport has been ranked as the top large airport in North America for customer satisfaction in the J.D. Power 2024 North America Airport Satisfaction Study. This achievement reflects the airport's significant role in Orange County's economy.

"John Wayne Airport’s #1 ranking in the J.D. Power Satisfaction Study is a tremendous achievement and a reflection of the Airport’s vital role in Orange County’s thriving economy. A superior airport experience is crucial not just for leisure travelers, but for the businesses that rely on travel to connect with clients, partners, and markets,” said Chairman Donald P. Wagner, Third District Supervisor.

Supervisor Katrina Foley, Fifth District, also praised this recognition: "John Wayne Airport continues to be a shining example of excellence in Orange County. Earning the #1 spot for customer satisfaction demonstrates our focus on quality, safety, and the traveler experience. This achievement is not only a win for JWA but for our entire community."

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The 2024 study introduced a new satisfaction index model based on seven core dimensions: Level of Trust with the Airport, Arrival Experience, Terminal Facilities, Food, Beverage and Retail, Ease of Travel Through the Airport, Airport Staff, and Departure Experience.

John Wayne Airport excelled particularly in three dimensions:

- Ease of Travel Through the Airport

- Arrival Experience

- Level of Trust with the Airport

"We are thrilled to be named the top large airport for customer satisfaction in North America," said Charlene Reynolds, Airport Director. "Our ability to lead in key areas like traveler trust, ease of travel, and overall airport experience is a testament to our team's dedication and the superior quality of service we strive to provide every day."

JWA has consistently ranked among the top airports in previous J.D. Power studies. It secured second place positions in 2020, 2022, and 2023 while previously earning first place rankings in 2017 and 2018 before reclaiming its top position this year.

For more information and details about other rankings can be found on J.D. Power's press release.

Organizations Included in this History

John Wayne Airport (SNA)

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John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

GLOBAL INDUSTRY NEWS

Riyadh Air plans new jet order decision early next year

Calls for a blanket ban on politicians receiving free flight upgrades

Wizz Air Loses Challenge Against EU-Approved Romanian Aid for TAROM

Southwest, Other Airlines Plan a Shake-Up. Why They Need More to Boost Their Stocks.

One of Boeing's biggest customers leveled fresh criticism over ongoing 737 Max delivery delays

Low-Cost Airlines Innovate with Subscription Models

LA Considers $25 And $30 Minimum Wages For Hotel And Airport Workers

Airlines are on the hook for more than you think if something goes wrong with your trip

WA Labor & Industries plans to create new airline worker protections

Airlines must now give automatic refunds for significant delays. Here's what to know.

American Airlines Technical Operations, Fleet Service, Cargo and Central Load Planning team members ratify new agreement

Spirit Airlines Pursues Bankruptcy as a Path to Tie-Up With Frontier

American Airlines fined $50M for violating disability laws

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American Airlines testing new technology that would crack down on boarding

Exciting New Airline Routes Coming to North

Another city ignores airport commission's advice, zones for housing near JWA

United shares hit pre-pandemic high after airline forecasts strong finish to 2024, plans buyback

Alaska Airlines Just Made Its Loyalty Program Even More Lucrative With New Rewards, Better Upgrades, and More

Food safety problem closes Detroit airline kitchen leaving 200 flights without meals

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Organizations Included in this History

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Aviation Comments

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