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The International Air Transport Association (IATA) is gearing up for its joint World Financial Symposium (WFS) and World Passenger Symposium (WPS), set to take place in Bangkok. The event aims to address key industry topics, including airline retailing, finance, facilitation, accessibility, and passenger experience.
Muhammad Albakri, IATA’s Senior Vice President for Financial Settlement and Distribution Services, emphasized the potential for enhancing customer satisfaction through digitalization. "By aligning on how the industry addresses new opportunities for airline retailing, finance, facilitation, accessibility, and passenger experience, we have enormous potential to make our customers even more satisfied with their travel experience," he stated.
Nick Careen, IATA’s Senior Vice President for Operations, Safety and Security, highlighted the significance of this year's symposium. “There are several highlights for this year’s joint WFS and WPS. We will discuss what passengers are telling us about their travel experience and preferences in the latest Global Passenger Survey (GPS). We will also explore what a truly digital, seamless, inclusive, and accessible customer-centric travel experience will look like in an integrated journey proof of concept that will demonstrate the progress made over the last year,” he said.
