Quantcast

American Airlines tests online systemwide upgrade redemptions

Routes & Networks Latest: Rolling Daily Updates (W/C Sept. 22, 2025)
First new Qantas Airbus jets come with one toilet for every 90 economy passengers – worse than Jetstar, Scoot and Ryanair
Breeze Airways becomes the first new US flag carrier in a decade — just as rival Spirit fights its 2nd bankruptcy
Airport runway close calls spur hopes for wider adoption of cockpit alert technology
Family sues American Airlines over deadly crash near National Airport
United Airlines briefly grounds all flights in US, Canada for second time in 2 months
2025 Air Canada flight attendants strike
Spirit Airlines preparing to furlough one-third of its flight attendants
‘Hypocrisy’ and ‘blackmail’: Ryanair’s feud with Spain
Exclusive: Turkey's surprise Air Europa deal came down to one key thing: control
Major airline launches exciting new route from Scotland to popular US location
Airlines fear carbon tax as flagship climate scheme develops holes
Ryanair scraps three Vienna routes, demands lower taxes and fees
Turkish Airlines has no intention of raising stake in Spain's Air Europa, chairman says
US lawmakers want Trump to reinstate delay compensation plan for air travelers
IATA pushes to raise international pilot retirement age to 67
US orders Delta and Aeromexico to dissolve their partnership over fairness concerns in Mexico
Southwest’s New Wheelchair Policy Will Require Passengers to Remove 1 Item Before Boarding — What to Know
Aviation expansion: IndiGo to start direct Mumbai-Copenhagen flights from Oct 8; marks entry into Nordics - The Times of India
Major change for ALL Aer Lingus passengers flying from busy airport to offer 'modern and streamlined' experience
Southwest Airlines adds Sonoma County in California expansion - The Points Guy
Routes & Networks Latest: Rolling Daily Updates (W/C Sept. 8, 2025)
Delta Sees Record Premium Seats in '26, Main Cabin Flat or Down
Southwest requiring removal of batteries from mobility devices before boarding
Qantas’ milestone move for huge, new planes
EasyJet to launch 11 new flight routes from small UK airport named the best in Europe
Tycoon unveils £25 billion rival Heathrow expansion plan
Boeing and Airbus ground green plane projects
50 New Routes Launching In September 2025
JetBlue's Network Shake-Up: Its Top 10 Routes This Month
American Airlines tests online systemwide upgrade redemptions
Research
Webp ktseb0vqb9ebxthascxggswvj0xm
Daisy Hernandez Credit cards editor | The Points Guy

American Airlines has initiated a limited beta test for online redemption of systemwide upgrade certificates, fulfilling a promise made earlier this year. The trial began on Monday and is available to select AAdvantage members who were notified via email. This test will last two to three weeks and aims to assess the need for adjustments before broader implementation.

A company spokesperson stated, "This feature is something our members have requested for some time, so we're eager for the results of this test to inform how we can continue to make engaging with the AAdvantage program easy for our members."

Despite not specifying a global rollout date, American Airlines appears to be progressing towards making this functionality available to all AAdvantage members by year's end.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

For those participating in the beta test, the process involves accessing a linked website, entering their last name and confirmation number, and selecting which flight they wish to prioritize for an upgrade. American advises choosing the longest flight in one's itinerary for maximum comfort.

If an upgrade is immediately available, it will be confirmed instantly; otherwise, the flight will be waitlisted. Additionally, American Airlines will attempt to confirm or waitlist upgrades on shorter connecting flights once the preferred segment is upgraded.

The ability to redeem upgrades online could simplify processes that previously required lengthy phone calls with service desks. However, even participants in the beta are advised to call American Airlines if they have complex upgrade requests.

In comparison with competitors like Delta and United Airlines, American's technology lags behind. United has been a leader in providing user-friendly web and mobile interfaces for redeeming PlusPoints. Delta introduced online redemption of upgrade certificates at the end of 2022.

Organizations Included in this History
More News

Dnata, a global provider of air and travel services, has entered into a joint venture with Azerbaijan’s Silk Way Group to launch ground handling and cargo operations at Alat International Airport, located in the Alat Free Economic Zone in Baku.

Oct 22, 2025

The Fair Work Commission has ruled that a former employee of dnata Airport Services was unfairly dismissed and awarded $36,468.39 in compensation.

Oct 22, 2025

The Los Angeles International Airport (LAX) has announced the closure of Terminal 5 to allow for a significant redevelopment.

Oct 22, 2025

The SFO Facility recently hosted a Breast Cancer Awareness Day, which was deemed a success by organizers.

Oct 22, 2025

Flying Food Group, Inc. recently held an appreciation event at its SFW facility to honor its employees.

Oct 22, 2025

Flying Food Group has announced that it contributes all of its taxable income annually to the Chicago-based Sue L. Gin Foundation Trust, which supports healthcare, education, legal aid, and immigration rights.

Oct 21, 2025