FedEx launches tracking solution in Europe for improved supply chain transparency

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FedEx launches tracking solution in Europe for improved supply chain transparency

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John A. Smith FedEx Express Leadership President and Chief Executive Officer U.S. & Canada Ground Operations | FedEx

By Sky Industry News

Oct 17, 2024

Federal Express Corporation has announced the European launch of FedEx Surround®, an innovative tracking and intervention solution aimed at enhancing logistics and supply chain management. The service will initially be available to healthcare customers in the Netherlands, Belgium, Luxembourg, Germany, France, the United Kingdom, Ireland, Italy, Spain, and Switzerland. Additional markets and sectors across Europe are expected to follow by late 2024 and early 2025.

FedEx Surround® employs monitoring technologies to anticipate potential disruptions in shipping processes. This allows both FedEx and its clients to make informed decisions quickly. The service offers three levels: Select, Preferred, and Premium. These tools cater to various industries such as healthcare, aerospace, automotive, and high-tech by providing critical updates and interventions that ensure the integrity and timely delivery of sensitive shipments.

The FedEx Surround® suite provides three key benefits:

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1. Flexibility and control through a global dashboard offering near real-time visibility with predictive analytics using machine learning.

2. Added value with specific handling for prioritized boarding and processing support for cold chain logistics.

3. Peace of mind with proactive monitoring 24/7 by dedicated teams in hubs.

"This system changes the game for businesses relying on just-in-time delivery," said Wouter Roels, President of FedEx Europe. "We continuously learn from millions of packages moving through our network daily—identifying patterns—and use this information to improve our service."

FedEx is committed to innovation demonstrated by strategic use of machine learning technologies within FedEx Surround®. These tools integrate seamlessly into the company's existing transport network.

For more information about FedEx Surround® tracking solutions or other innovations visit fedex.com/Surround.

Federal Express Corporation is one of the largest express transportation companies worldwide providing fast deliveries across over 220 countries using a global air-and-ground network.