Quantcast

Star Alliance appoints new VP for customer experience amid strategic leadership changes

Delta, American Dive On Slashed Outlooks; But Two Airlines Rally
Competitors are circling Southwest after the airline announced it's going to start charging for checked bags
Exclusive: Dominican Low-Cost Carrier Arajet Wants to Disrupt NYC Market
Boeing deliveries rise 63% in February from a year earlier
Transportation Secretary Duffy Lays Out 10 Ways the FAA Is Working to Upgrade Air Traffic Control and Make Flying Safer
EasyJet pilot Paul Elsworth suspended after flying too close to mountain
Delta Air Lines bets on ‘blended-wing’ flight to reduce emissions
Europe's airlines pivot to bite size M&A deals to limit cost, regulatory burden
Dave Emerson named new CEO of Virgin Australia, replacing Jayne Hrdlicka
Ryanair DELAYS controversial new boarding pass rule to avoid summer chaos
FAA Orders Inspection, Replacement of 737NG Engine Parts
Spirit Adds New Airport, Three Routes
Delta crash passengers should take the $30,000 payment, their lawyers say. Here’s why.
Budget airline launches new cheap flights to one of the UK’s top winter sun destinations
Brazilian airline Azul to go 'back to basics' after challenging 2024
Airlines cancel flights as air travel to ‘grind to complete halt’ this week ahead of major strike action in Europe
Dramatic moment American Airlines plane diverted to Rome is escorted by fighter jets after mid-air bomb threat
Jetstar Faces Major Backlash as Nationwide System Outage Causes Travel Chaos, Stranding Passengers and Disrupting Flights Across the Australian Airline Industry
Sudden oil supply outages creating turbulence for airline industry
Southwest's layoffs dent its worker-first culture
Abu Dhabi's long-haul carrier Etihad Airways sees record $476 million profit in 2024
Jet2 warns of profits squeeze from rising costs and late bookings
Southwest bends further to activist shareholder Elliott's demands
Downgraded on a flight? Take these simple but important steps to get your money back
Delta Offers Over $2 Million to CRJ Crash Passengers
Boeing Delays Continue for Alaska, Hawaiian
Hong Kong Airlines launches daily Sydney flights
Airline to launch new bunk beds in economy on long-haul flights next year
How Airline Employees Are Coping After Deadly Washington Crash
Major airline reverses in-flight menu change amid outcry
Star Alliance appoints new VP for customer experience amid strategic leadership changes
Policy
Webp 16d2bg65k5e3xsetsdk1ujnkuaqk
Mr. Mesfin Tasew Group Chief Executive Officer | Ethiopian Airlines

Star Alliance has announced the appointment of Ambar Franco as Vice President, Customer Experience. This move is part of the alliance's ongoing efforts to enhance customer satisfaction across its network. Franco will focus on improving various aspects of the customer journey, from booking to post-travel loyalty. She joins Star Alliance with a wealth of experience in the travel industry, having previously held senior roles at Mandarin Oriental Hotel Group.

Luc Lachoix holds the position of Vice President, Digital & Technology at Star Alliance. He oversees IT architecture and operations while supporting customer experience and loyalty business areas. Lachoix has a background in airline industry technology, including leadership roles at Amadeus and Sabre.

Renato Ramos serves as Vice President, Strategy. With seven years at Star Alliance and previous experience at Avianca and LATAM Airlines, Ramos leads strategic initiatives and business planning for the alliance.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Gayatheri Silvakumer is Vice President, People and Culture. She focuses on talent retention and organizational development, drawing from her HR experience with companies like McCann Worldgroup, Bombardier, and Rolls-Royce.

Theo Panagiotoulias, CEO of Star Alliance, expressed his enthusiasm for working with this diverse leadership team: "I am delighted to work with such a diverse leadership team. They bring their extensive experience from within and outside the aviation industry to fast-track our mission of delivering a seamless customer experience at key touch points in their travels."

Founded in 1997 as the first global airline alliance, Star Alliance aims to provide global reach and seamless service across its member airlines. The network includes major carriers such as Lufthansa, Singapore Airlines, United Airlines among others. Currently offering 17,500 daily flights to over 1,150 airports worldwide through its member airlines and connecting partner Juneyao Airlines.

Organizations Included in this History
More News

Southwest Florida International Airport (RSW) has shelved plans for a parallel runway until at least the early 2040s, despite its status as the United States' second busiest single-runway airport.

Mar 29, 2025

Cristiano Ronaldo has acquired a new Gulfstream G650 private jet, valued at $73 million.

Mar 29, 2025

The Cessna Citation I, the original jet that sparked the Citation brand, has left an enduring mark on private aviation.

Mar 29, 2025

The Port Authority of New York and New Jersey has announced the opening of a second sensory room at Newark Liberty International Airport’s Terminal A. This addition aims to enhance the airport experience for travelers with special needs,...

Mar 29, 2025

Delta Air Lines is commemorating its 100th anniversary and among the initiatives to mark this milestone is the renovation of the Delta Flight Museum.

Mar 29, 2025

Delta Air Lines has introduced a new series of trading cards featuring Centennial colors and branding as part of its 100th-anniversary celebrations.

Mar 28, 2025