GLOBAL INDUSTRY NEWS

Airline CEO wants airports to cap passengers at 2 alcoholic drinks to limit on-board disruptions

Regulator cuts Malaysia Airlines' air operator certificate duration after probe

United Airlines flight attendants are prepared to strike. Here's why it's still unlikely.

Emirates Will Buy 5 Airbus A380s From Lessor For $200 Million

Delta Air Lines named official airline of the WNBA

Pair Of C-Suite Officials Depart Wheels Up

LAX Receives Final Cars for People Mover Train

Alaska Airlines and Hawaiian Airlines merger clears Justice Department hurdle, now faces DOT

Alaska Airlines flight attendants reject new contract, union says there's 'more work to do'

Elliott Investment To Push For 10 New Boardroom Directors At Southwest Airlines

Alaska Air Backs JetZero Blended-Wing Design

AI in Aviation Line Maintenance: A Strategic Response to Delays, Satisfaction, and Staffing Challenges

Air taxi service plans for 2026 Los Angeles launch at USC, SoFi and LAX

VistaJet Flight Brings Home Americans in Prisoner Swap

Air Canada Blames Paris Olympics On Decreased Profits

Delta passengers sue airline over refund refusals after CrowdStrike meltdown

Microsoft fires back at Delta after massive outage, says airline declined ‘repeated’ offers for help

Korean Air Confirms A Spacious Lounge Is Coming To The New Terminal One at New York JFK

VAS Aero Services to Acquire an Additional 17 Airbus A320 Airframes, Bringing to 23 the Total Number of A320s Slated for Teardown and Harvested Parts Redistribution

Delta CEO says CrowdStrike-Microsoft outage cost the airline $500 million

Boeing Reports $16.9 Billion In Revenue For 2nd Quarter With 5,400 Commercial Aircraft Backlog

United Airlines says flight attendant in Terrell Davis incident is no longer employed and NFL legend’s ‘no fly’ ban is lifted | CNN

Nepal Plane Crash Kills 18 After Takeoff - Airline Ratings

Southwest Airlines is getting rid of open seating | CNN Business

CrowdStrike Outage Caused 10% Spike in Air Charter

Aircraft Engine Maintenance and Repair to Peak in 2026, Worsening Capacity Shortage for Commercial Aviation, Says Bain & Company

Joby’s Electric Air Taxi Makes European Debut

The National Right to Work Legal Defense Foundation announces NLRB-scheduled vote to remove union officials

Families recount the horror of MH17 ten years on - Airline Ratings

777-9 Enters Certification Flight Testing - AVweb

Global Industry News

Star Alliance appoints new VP for customer experience amid strategic leadership changes

Policy

Mr. Mesfin Tasew Group Chief Executive Officer | Ethiopian Airlines

By Sky Industry News

Oct 22, 2024

Star Alliance has announced the appointment of Ambar Franco as Vice President, Customer Experience. This move is part of the alliance's ongoing efforts to enhance customer satisfaction across its network. Franco will focus on improving various aspects of the customer journey, from booking to post-travel loyalty. She joins Star Alliance with a wealth of experience in the travel industry, having previously held senior roles at Mandarin Oriental Hotel Group.

Luc Lachoix holds the position of Vice President, Digital & Technology at Star Alliance. He oversees IT architecture and operations while supporting customer experience and loyalty business areas. Lachoix has a background in airline industry technology, including leadership roles at Amadeus and Sabre.

Renato Ramos serves as Vice President, Strategy. With seven years at Star Alliance and previous experience at Avianca and LATAM Airlines, Ramos leads strategic initiatives and business planning for the alliance.

Get the Newsletter

Sign-up to receive weekly round up of news from Sky Industry News

By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Gayatheri Silvakumer is Vice President, People and Culture. She focuses on talent retention and organizational development, drawing from her HR experience with companies like McCann Worldgroup, Bombardier, and Rolls-Royce.

Theo Panagiotoulias, CEO of Star Alliance, expressed his enthusiasm for working with this diverse leadership team: "I am delighted to work with such a diverse leadership team. They bring their extensive experience from within and outside the aviation industry to fast-track our mission of delivering a seamless customer experience at key touch points in their travels."

Founded in 1997 as the first global airline alliance, Star Alliance aims to provide global reach and seamless service across its member airlines. The network includes major carriers such as Lufthansa, Singapore Airlines, United Airlines among others. Currently offering 17,500 daily flights to over 1,150 airports worldwide through its member airlines and connecting partner Juneyao Airlines.

Organizations Included in this History

Ethiopian Airlines

More News

Aviation Comments

Loading...

No comments available.