FedEx reports strong optimism among APAC businesses for holiday sales

The survey reveals several key consumer preferences. Over half of consumers prefer shopping on e-commerce platforms, motivated by discounts and promotions. Additionally, free delivery remains a significant factor influencing purchases. Consumers expect orders to arrive within two to three business days and express interest in sustainable online shopping practices.

To address these expectations, FedEx offers solutions like FedEx® International Connect Plus (FICP), which provides cost-effective international shipping typically delivering within one to three business days. Furthermore, FedEx has established a network of approximately 260,000 smart lockers across APAC for secure deliveries.

Sustainability is increasingly important for consumers; while less than half of SMEs believe customers seek a balance between sustainability and speed, 88% of consumers desire more sustainable online shopping practices. Moreover, over three-quarters are willing to pay extra for sustainable packaging when buying gifts.

The survey was conducted by Milieu Insight across various markets including Australia, China, Hong Kong SAR, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam.