Consumers are increasingly seeking sustainable online shopping methods and are willing to pay extra for sustainable packaging when purchasing gifts. This trend allows businesses offering sustainable options to stand out in a competitive e-commerce market.
Kawal Preet, President of FedEx Asia Pacific Division, stated: "The gift-giving season in Asia Pacific extends from Christmas through Lunar New Year over several months. Cross-border e-commerce continues to grow rapidly as sellers prepare for the holiday sales peak, especially SMEs aiming to boost sales."
E-commerce platforms are essential for SME sales growth as they collaborate with third-party platforms to expand customer bases and increase opportunities. Major online events like "Singles' Day," "Black Friday," and "Cyber Monday" play critical roles in attracting consumers during peak seasons.
To attract customers further, e-commerce sellers innovate personalized services such as live streaming and product showcases on social media platforms. Reliable logistics providers, price advantages, and digital transport tools are crucial for meeting international shipping demands during peak seasons.
FedEx supports e-commerce sellers by simplifying order fulfillment processes through integrated solutions with leading platforms like Shopify and BigCommerce via FedEx Ship Manager™ (FSM). This streamlined service benefits sellers facing increased orders during peak seasons.
Delivery speed significantly impacts consumer satisfaction alongside discounts and promotions. Sixty-five percent of respondents indicated that free shipping influences their purchase decisions; however, delivery delays remain a primary concern for 54% of consumers during peak seasons.
To meet these expectations, services like FedEx® International Connect Plus (FICP) help deliver goods efficiently across Asia-Pacific and Western markets within one to three business days.
FedEx recognizes the importance of last-mile delivery with approximately 260,000 smart lockers across its Asia-Pacific network providing secure drop-off points regardless of customer presence at home. Additional digital tools offer customizable last-mile delivery options ensuring convenience while maintaining tracking transparency through services like FedEx Delivery Manager International or Picture Proof Delivery.
Sustainability is becoming an integral part of consumer decision-making processes alongside transportation speed preferences among nearly half (47%) surveyed SMEs who believe customers seek balance between sustainability initiatives offered by companies they engage with online shopping experiences enhanced by eco-friendly practices supported by environmental efforts fostering brand loyalty among more than three-quarters (77%) willing-to-pay-extra-for-sustainable-packaging gift buyers indicating strong support towards environmentally conscious actions taken by businesses operating within highly competitive electronic commerce environments where offering sustainable choices presents unique advantages available today
For SMEs looking forward expanding into electronic commerce space sustainability now considered indispensable component shaping consumer decisions enabling them make informed choices evaluating supply chains utilizing digital tools such as FedEx® Sustainability Insights assisting calculating historical carbon footprints shipments facilitating access emission reports promoting transparency throughout transportation processes ultimately benefiting both companies themselves customers alike
This online survey conducted Milieu Insights October covering twelve major markets including Australia China Mainland Hong Kong Indonesia Japan Malaysia Philippines Singapore South Korea Taiwan Thailand Vietnam involving two hundred cross-border trading engaged active online shoppers respectively
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