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A recent study conducted by UNI Americas has revealed the significant prevalence of third-party violence faced by service workers in Peru. More than half of those surveyed reported incidents involving verbal abuse, physical violence, and degrading treatment. The report highlights that women are particularly susceptible to harm and sexual harassment.
The study, titled "Diagnosis on the impact of third-party violence in the service sector in Peru," provides insights into the challenges workers face from customers, clients, or the public. It is based on 659 responses from employees across various sectors including health, private security, finance, trade, casinos, and cleaning.
Key findings indicate a high occurrence of verbal aggression with 55% of workers experiencing insults. There are also notable gender disparities; 18% of men reported threats of physical violence while nearly 20% of women experienced sexual harassment. Additionally, more than a third (37%) reported psychological or emotional distress due to these experiences.
