Frequent flyers with American Airlines will now find it easier to redeem their systemwide upgrades (SWUs) online. This change follows a successful beta testing phase, where select AAdvantage members were able to try out the new feature. The airline is extending this capability to all members who have SWUs in their accounts.
Previously, systemwide upgrades could only be redeemed by calling Reservations. These upgrades are offered as perks to AAdvantage members who achieve certain Loyalty Point Reward levels, starting at 175,000 Loyalty Points. Additionally, Million Miler members receive four systemwide upgrades upon reaching two million miles and for every subsequent Million Mile level.
An American Airlines spokesperson commented on the new feature: "We’ve heard positive feedback from our members who’ve enjoyed the beta version of this feature over the last several weeks. We’re pleased to continue to make the AAdvantage program easy for our members to engage with through this new capability that members have requested for quite some time."