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FedEx prepares for peak holiday shipping season amid shortened shopping period

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FedEx prepares for peak holiday shipping season amid shortened shopping period
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Frederick W. Smith FedEx Corporation Founder and Executive Chairman | FedEx

FedEx is preparing to handle the demands of the holiday shipping season, aiming to offer a seamless and reliable experience for customers. With a workforce exceeding 500,000 members managing around 16 million packages daily, the company is ready to ensure timely and safe deliveries.

"FedEx has been gearing up all year for the peak holiday season, and we’re committed to making it easy, fast, and affordable for our customers," stated Brie Carere, executive vice president and chief customer officer at FedEx. She noted that with fewer shopping days between Thanksgiving and Christmas this year, consumers might feel the pressure of the holiday rush. To address this, FedEx aims to provide enhanced visibility and accuracy in delivery times.

The company has improved its package tracking features through the FedEx Delivery Manager app. A new Map View feature allows customers to see their delivery truck's real-time location during a four-hour estimated delivery window. Another addition is Picture Proof of Delivery Attempt (PPODA), which gives customers a photo of a door tag if they miss a delivery attempt.

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FedEx anticipates Cyber Monday on December 2 as its busiest day of the season. The company offers various tools via its app for scheduling deliveries or redirecting packages. They also provide competitive pricing with options like FedEx One Rate available until January 19, 2025.

For large shipments, FedEx has modernized facilities such as the Memphis World hub's new sort facility capable of handling up to 85,000 packages per hour during peak times. This includes space dedicated to large items like furniture.

FedEx Ground claims faster service than UPS Ground and delivers more residential locations on weekends with Sunday services reaching half of the U.S. population. Additionally, they cover more rural areas than UPS Air or Ground services from Monday through Friday.

Customers are advised to shop early due to fewer shopping days this year; specific deadlines can be found on their website along with other resources for navigating this busy period.

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