Quantcast

Frontier Airlines investigates bribery claims by Navy veteran

Frontier Airlines investigates bribery claims by Navy veteran
Policy
Webp 9d8e4n9zvnq6npvse1f7c4oouh5n
Airbus A380 | Airbus

A member of the US Navy has accused two gate agents at Frontier Airlines of extortion, claiming they demanded a bribe for him to board his flight. Demonta Roach shared his experience with WSB, a local ABC affiliate in Atlanta, Georgia. The incident occurred on Veterans Day at Hartsfield-Jackson Atlanta International Airport when Roach was returning to his military base in Los Angeles.

Roach reported that after arriving late to the gate due to a delayed flight, he was confronted by two gate agents who closed the door to the jetbridge and demanded $50 to let him board. He stated that one agent told him, "I don’t care who you report to. If you want to get back on this plane, you have to pay me."

The initial demand was reportedly $100 but was reduced as a so-called military discount. The woman allegedly said, “I don't give a damn what you're in, as long as you have my damn money.” Roach recorded the encounter, during which he claimed staffers asked for payment via Cash App and threatened him with being left behind if he didn't comply.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

In the recording, one of the agents allegedly mentioned using the money for personal expenses like marijuana and manicures. Roach managed to board after pretending to transfer money electronically.

Frontier Airlines responded with a statement: “We take claims like this seriously, and our team is in the process of investigating the situation to determine what happened. In the meantime, we have offered the customer a voucher for $150 as a customer service gesture.”

The airline's reputation has been under scrutiny after being named America's worst airline last year due to numerous complaints. Frontier Airlines received 33 complaints per 100,000 passengers, significantly more than Spirit Airlines.

Organizations Included in this History
More News

UPS has operated one of the longest direct air cargo routes in the United States since 2018, connecting Louisville’s Muhammad Ali International Airport (SDF) in Kentucky with Dubai International Airport (DXB) in the United Arab Emirates.

Aug 2, 2025

The Boeing 737 MAX 10 is the largest version of the 737 family, designed to compete with the Airbus A321neo.

Aug 2, 2025

Russian airline Aeroflot reported significant flight disruptions on Monday, July 28, due to a failure in its information systems.

Aug 2, 2025

After more than four years, American Airlines will reintroduce its Boeing 777-200ER aircraft on the New York John F. Kennedy International Airport (JFK) to Los Angeles International Airport (LAX) route starting October 6.

Aug 2, 2025

The Airbus A321XLR, which entered service in late 2024, is now the longest-range narrowbody aircraft available.

Aug 2, 2025

The Boeing 747 and Airbus A380 are the only commercial jetliners with a partial or full second passenger deck, and both have left a significant mark on aviation history.

Aug 2, 2025