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Global Industry News

Xiamen Airlines receives third consecutive APEX World Class Award

Policy

Zhao Dong President of Xiamen Airlines | Xiamen Airlines

By Sky Industry News

Nov 19, 2024

On October 30, Xiamen Airlines was recognized at the APEX Annual Awards Ceremony in Los Angeles, USA. The airline received its third "World Class Airline" award, being the only Chinese carrier among ten globally acknowledged airlines like KLM Royal Dutch Airlines, Qatar Airways, Singapore Airlines, Turkish Airlines, and All Nippon Airways. Additionally, Xiamen Airlines earned the APEX Best Cabin Service award.

APEX is a leading authority in aviation service evaluation. Its awards are based on extensive passenger feedback assessing service quality, safety standards, and customer experience. Receiving the "World Class Airline" title indicates an airline's global recognition for superior service.

Xie Bing, General Manager of Xiamen Airlines, accepted the award and attributed their success to passenger trust and support. He highlighted their philosophy with "3Cs": Customer Experience, Corporate Culture, and Caring for Earth. Xie emphasized their commitment to enhancing passenger experience through strong corporate culture and sustainable practices.

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Xiamen Airlines' consistent wins over three years highlight its dedication to safety and sustainability. The airline has strengthened its safety management system and set industry benchmarks with its safety record. The "APEX Best Cabin Service" award reflects their high service standards with brands like "Xiamen Airlines SkyPriority," "Xiamen Airlines Egret Miles," and "Chef XiamenAir." Recently, they have developed a sustainable framework involving green fleets and eco-friendly infrastructure while participating in international events sharing innovative practices such as the SDGs City Exploration Competition.