British Airways faces major IT outage causing flight delays

The technical problem was eventually resolved. A spokesperson from Heathrow told The Guardian, "The technical issue impacting British Airways has now been resolved. Our teams remain on hand to support British Airways to help passengers on their way as quickly as possible."

Passengers shared their experiences online during this period of uncertainty. One passenger in Vienna requested updates from the airline regarding what they termed a "pc outage," while others noted issues with accessing the airline's website and apps due to high traffic volumes. Another passenger mentioned, "Pilot said system is now fixed, but there is going to be a big delay. He has suggested we will be sat on the plane for 1 hour before departure."

This incident is not unprecedented for British Airways; similar disruptions occurred in May 2023 when numerous flights were canceled or delayed due to another technical issue possibly linked to an internal IT system failure.

IT outages are not exclusive to British Airways; other airlines have also faced similar challenges globally. In July of this year, a glitch affected several airlines worldwide, resulting in over 6,000 flight cancellations in one day and significant financial losses.