Quantcast

Airlines see surge in paid first-class ticket sales as free upgrades decline

Wizz Air becomes first airline to operate P&W-powered Airbus A321XLR jet
Hawaiian Airlines’ new ‘no show’ policy may make travel more expensive
United Airlines CEO Reassures Passengers About Newark Airport Safety
American Testing Tech to Help Passengers Make Connecting Flights
British Airways to use AI in efforts to improve operations
American Airlines Tests New Tech to Help Passengers With Tight Connections During Summer Rush
Flight Diverted After Pregnant Woman on Board Goes into Labor and Delivers Her Baby: Report
United Airlines CEO Scott Kirby says "this is the most optimistic I've been in my entire career about finally getting the FAA fixed"
U.S. Transportation Secretary Sean P. Duffy Unveils Plan to Build Brand New, State-of-the-Art Air Traffic Control System
Passenger rushing for next flight can't believe what woman next to her does
Why fuel price crash won’t make flying cheaper
Kristi Noem says travelers without Real ID will still be able to fly after deadline
Frontier Airlines Announces New Routes Launching This Summer, Connecting Baltimore With Chicago O’Hare and Trenton, N.J. With Myrtle Beach, S.C.
Airlines in North America prioritize investments in cyber, AI
The evolution of the airline uniform — a cross check
Global Airlines & HiFly Operate 1st Passenger Airbus A380 Flight Between Barcelona And Berlin
American Airlines unveils ritzy new plane suites launching this summer
Airline Stocks To Keep An Eye On - April 28th
Gatwick Airport Faces Potential Strikes
50 New Routes Starting In May 2025
Report: JetBlue, United Mulling Partnership
New First-Class Suites, Futuristic Aircraft and the Top Air Travel News From April 2025
Southwest Airlines Announces Reimagined Fare Products, New Benefits for Rapid Rewards Credit Cardmembers and Tier Member Customers
New Alaska Airlines trading cards take flight this World Pilots’ Day - Alaska Airlines News
United CEO calls Trump's tariffs a 'chess game'
Virtual Training Becomes a Reality
Korean Air Restarts Longest 747 Passenger Flight in the World
Flight tickets from Srinagar remain exorbitantly high despite aviation ministry request
RTX Q1 Earnings & Sales Beat Estimates, Increase Year Over Year
Delta faces federal investigation as it scraps hundreds of flights for fifth straight day
Airlines see surge in paid first-class ticket sales as free upgrades decline
Research
Webp 2brmc733gq3wzxudgavjdrbpjdqv
Kristy Tolley Editor | The Points Guy

Delta Air Lines has reported a significant change in its first-class cabin dynamics over the past 15 years. According to Delta executives, only 12% of passengers paid for their first-class tickets in 2009. Today, about 75% of those seats are purchased outright, reducing the availability of free upgrades for elite status members.

"The biggest loss leaders on the airplane in 2010, and before, were the premium products," said Glen Hauenstein, Delta's president, during an investor day presentation on November 20. "We didn't sell them," he added, referring to previous practices of offering free upgrades to elite members.

Hauenstein attributed this shift to a strategic reduction in the price gap between coach and first-class seats. In 2010, a first-class seat was approximately 13 times more expensive than a coach seat. Currently, this difference is much smaller; for example, on flights from Raleigh-Durham International Airport (RDU) to Los Angeles International Airport (LAX), first-class fares are about two and a half times the cost of main cabin tickets.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

"We brought the separation way down. We've made them much more affordable," Hauenstein told investors. "And guess what — when you make something affordable, people want to buy it."

Other U.S. airlines have observed similar trends as they capitalize on increasing demand for premium seating options. Enhanced technology allows airlines to offer strategically priced paid upgrades after booking but before flying.

Kerry Tan, an economics professor at Loyola University Maryland specializing in airline industry research noted that airlines have become more adept at filling seats profitably since emerging from financial challenges earlier this century.

"As airlines emerged from bankruptcy [in the early 2000s and 2010s], I saw them going from what I would call 'market share maximizers' to now 'profit maximizers,'" Tan said.

In response to these market dynamics, airlines are expanding their premium offerings. Frontier Airlines recently introduced "Upfront Plus" accommodations with blocked middle seats as part of its pivot toward premium services.

JetBlue President Marty St. George highlighted customers' continued willingness to pay for upgraded experiences: "We've got very clear data showing 'buy-up' revenue and customers who are buying into more premium products."

Despite these developments favoring paying customers over complimentary upgrades for elite members navigating competitive upgrade queues remains challenging due largely due partly overcrowded status tiers cited by Delta when revamping its SkyMiles program last year along record frequent flyer sign-ups across major carriers recent years

High-level status can still improve chances at securing an upgrade while also considering alternative strategies like leveraging credit card spending earning guaranteed certificates taking advantage dynamic cash opportunities maximizing non-upgrade perks offered through airline programs or cobranded cards

Organizations Included in this History
More News

Emirates Airlines has highlighted the evolution of its cabin crew uniform, emphasizing its commitment to timeless design and practicality.

Oct 23, 2025

Emirates has achieved the Gold Tier status in the 2024 Fly Quiet Programme at New York’s JFK Airport, making it the only airline to receive this distinction among all participating carriers.

Oct 23, 2025

Flying Food Group, Inc. has announced the recipients of its 2025 scholarships, with all five applicants receiving awards this year.

Oct 23, 2025

Dnata, a global provider of air and travel services, has entered into a joint venture with Azerbaijan’s Silk Way Group to launch ground handling and cargo operations at Alat International Airport, located in the Alat Free Economic Zone in Baku.

Oct 22, 2025

Delta Air Lines has announced the release of version 7.5 of its mobile app, introducing new features aimed at making travel planning and management easier for customers during the holiday season.

Oct 22, 2025

The Fair Work Commission has ruled that a former employee of dnata Airport Services was unfairly dismissed and awarded $36,468.39 in compensation.

Oct 22, 2025