Lufthansa is taking decisive steps to address service quality and punctuality issues at its Frankfurt and Munich hubs. Starting January 1, 2025, CEO Jens Ritter and COO Klaus Froese will assume additional responsibilities for operations at these airports. This move aims to enhance flight operations, particularly during peak summer months.
"In view of the major operational challenges at the hubs in Frankfurt and Munich, which have led to a decline in quality, particularly during the peak periods of recent summers, Lufthansa Airlines is setting up new responsibilities," the airline stated.
The restructuring will introduce hub managers to improve processes related to station and cabin management and ground operations coordination. The objective is to ensure stable and reliable flight operations in collaboration with local partners.