Japan Airlines launches same-day baggage delivery from Haneda Airport

This initiative also addresses what Japan Airlines describes as a "social issue" related to Tokyo's overcrowded public transportation systems and a lack of luggage storage lockers. The city's transport network often faces strain, which can be exacerbated by travelers with large bags.

The cost for using JAL's delivery service is 4,500 yen (approximately $29.50) per item, provided the baggage measures up to 160 cm in total dimensions and weighs no more than 20 kg. This price point is competitive compared to third-party baggage delivery services.

To utilize this service, customers must visit the JAL ABC Counter on the second floor of Haneda's Terminal 3 arrival lobby. Reservations and payments are made using a 2D barcode displayed on a poster at the counter. After receiving a baggage sticker from an issuing machine, customers attach it to their bag before handing it over at the counter where customer service agents assist with processing.

Operating hours for check-ins are from 04:00 to 18:00 daily. Baggage checked in before 16:00 will be delivered by 20:00, while those checked in until 18:00 will arrive by 22:00.

Currently, deliveries are limited to hotels in fourteen districts within Tokyo including Shinjuku and Shinagawa among others. Japan Airlines plans on expanding this delivery area further.

However, certain items such as golf bags or bicycles are not accepted for delivery even if they meet size and weight requirements. Additionally, deliveries are restricted solely to hotels; private residences or other locations are excluded from this service.